Pit Supervisor in Crescent CIty, California at Elk Valley Casino

Job Title: Pit Supervisor

HR Department: Table Games-21600

HR Division: Administration-200

Reports To: Table Games Manager

Entry Level: No

Age Requirement: 21 and Over

JOB SUMMARY: The function of the Pit Supervisor is to assist in the daily responsibilities of table games and poker operations; providing supervision and being a role model to Dealers and other casino Team Members for how to deliver outstanding Guest Service.

ESSENTIAL DUTIES AND RESPONSIBILITIES

include the following. Duties may be added to, changed or deleted at the sole discretion of management:

• Supervising the Table Games pit and Poker Room on assigned shift;
• Enforcing the Regulations of the Elk Valley Gaming Commission;
• Safeguarding casino assets located within the Table Games pit and Poker Room;
• Promoting positive Team Member interactions;
• Promoting positive Guest Service interactions;
• Live Tracking and rating of players;
• Distributing gaming equipment to Dealers and Tables;
• Assisting the Table Games Manager with scheduling of Table Games and Poker employees, including coordinating Team Member breaks.
• Attending to any Guest disputes. Performing other duties as deemed necessary; and
• Reporting to the Table Games Manager; Keeping the Casino Shift Manager informed of play, as appropriate.
• Open and close both blackjack and poker games.
• Order fills and credits to and from the cashiers cage.
• Maintain an adequate supply of cash and chips in the poker bank.
• Make sure all cards are suited and in the correct order.
• Provide unparalleled Guest Service to our patrons and fellow Team Members.
• Make announcements promoting the Poker Room and Table Games Pit.
• Inform new players how the table games are played.
• Organize and run tournaments.
• Make tournament payoffs.
• Deal all table games and Poker variations, as needed.
• All duties may be changed, added to, or deleted at the sole discretion of management:

COMPETENCIES

Analytical - Synthesizes complex or diverse information.

Attendance/Punctuality – Is consistently at work and on time.

Business Acumen - Understands business implications of decisions; Displays orientation to profitability;

Demonstrates knowledge of market and competition.

Communication – Must have exceptional people skills. Able to communicate effectively with any customer and employees at all levels.

Customer Service - Manages difficult or emotional customer situations

Delegation-Must be able to direct other supervisory and front line staff in the course of their duties and delegate duties to specific individuals to ensure company standards are maintained at the highest levels in accordance with company policies and procedures.

Ethics – Treat people with respect; inspire the trust of others; work with integrity and ethically; uphold organizational values.

Interpersonal Skills - Maintains high level of confidentiality.

Managing People - Provides regular performance feedback.

Motivation - Must be self-motivating and able to motivate employees at all levels to achieve the company’s long and short term goals.

Oral Communication-Listen and get clarification; Respond well to questions.

Organizational Support - Follows policies and procedures.

Problem Solving - Identifies and resolves problems in a timely manner.

Professionalism - Follows through on commitments.

Quality - Demonstrates accuracy and thoroughness.

Safety and Security - Observes safety and security procedures; Uses equipment and materials properly.

Teamwork – Contribute to building a positive team spirit; Support everyone’s effort to succeed.

Technical Skills - In depth knowledge and skill and ability and shares expertise with others.

Written Communication - Writes clearly and informatively.

SUPERVISORY RESPONSIBILITIES

Directly supervises employees in the Table Games Department, including Poker. Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, recommend for hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily and meet the requirements listed below that represent knowledge, skill, and/or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

High school diploma or general education degree (GED); and one (1) to three (3) years related experience and/or training; or equivalent combination of education and experience.

LANGUAGE SKILLS

Ability to read and interpret documents such as procurement, governmental and internal policies and procedures. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers, vendors, or employees of the organization.

MATH SKILLS

Ability to work with mathematical concepts such as discounts, interest, fractions, ratios, commissions, proportions, and percentages. Review and/or audit internal documents to ensure accuracy of purchases, revenue, and errors of transaction.

REASONING ABILITY

Ability to solve complex problems and deal with a variety of uncertain variables in situations where only limited standardization exists. Ability to interpret, communicate, and delegate instructions furnished in written, oral, diagram, or schedule form. Ability to quickly evaluate alternatives and suggest a plan of action as necessary.

COMPUTER SKILLS

To perform this job, successfully, an individual should have knowledge in basic computer skills; Outlook e-mail, internet, printing, faxing and copying.

CERTIFICATES, LICENSES, & REGISTRATIONS

Must qualify for and maintain an Elk Valley Rancheria Gaming license.

The following trainings will be offered post-employment and are required within the training schedule timeframe: Title 31, sexual harassment prevention supervisory, sexual harassment prevention, preventing and managing computer related injuries, ladder safety, safety orientation, incident investigation.

Workplace violence, back safety, drug and alcohol abuse for managers, hazard communications, Responsible Beverage Service (RBS), bloodborne pathogens, cyber security, office safety and office ergonomics.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; and talk or hear. The employee frequently is required to reach with hands and arms. The employee is occasionally required to sit and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.

Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. Must be able to see and hear, or use prosthetics that will enable these senses to function adequately to assure that the requirements of this position can be fully met.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate.

Must be able to work under stressful situations. Drug and Alcohol free workplace.

Must be able to work in a smoke-filled environment.