Retail and Post Office Assistant in London at UOE Store

Retail & Post Office Assistant

About UOE

UOE has been helping people get things done since 1983 and is one of the UKs leading independent stationery and Post Office retailers. Our branches are trusted community hubs providing expert retail advice and essential Post Office services.

The Opportunity

This role is perfect for someone who enjoys helping customers while working in a fast-paced environment. You will play a key role in delivering excellent customer service across both our retail and Post Office operations, ensuring customers receive accurate, efficient, and friendly support.

What You Will Be Doing

• Assist customers with Post Office and retail transactions

• Deliver exceptional customer service and build customer loyalty

• Process postal, parcel, banking and retail transactions accurately

• Promote products and services that meet customer needs

• Maintain excellent branch standards and compliance

• Support branch performance and customer satisfaction targets

What We Are Looking For

• Minimum 2 years retail experience preferred

• Passion for customer service

• Strong communication and attention to detail

• Ability to stand for long periods on the shop floor

• Ability to lift and move parcels up to 12kg in weight

• Ability to pass an enhanced DBS check

• Right to work in the UK for at least 18 months

• Flexibility to work weekends and support nearby branches when required

Why Join Us?

• Career development and progression opportunities

• Full Post Office training provided

• £12.76 per hour, increasing to £13.10 per hour after probation and benefits

• Friendly and supportive team environment

• Employee discount and pension scheme

This branch operates 6 days a week, so you'll be expected to work some weekend shifts on Saturdays.
You may also be asked occasionally to work in a store within 15-30 minutes travel from this location to cover staff leave and sickness.

Our Culture

At UOE, our culture is shaped by three core values:

• Expert & Trusted – We know our stuff and do what we say we’ll do.

• Hub of the Community – We’re here for our customers and each other.

• Surprisingly Fun! – We take our work seriously, but not ourselves.

These values guide everything we do — from how we work together to how we serve our community. We’re looking for people who not only have the skills for the role, but who also genuinely connect with what we stand for.

We’re also committed to building an inclusive and supportive workplace, where people of all backgrounds, identities, and abilities feel respected, valued, and able to thrive. If you need any reasonable adjustments during the application or interview process, just let us know — we’re here to help.

If you're ready to bring your skills, enthusiasm, and great customer service to a company that values its people, apply today!