Thrift Store Supervisor in Lynnwood, Washington at Bella's Voice

About Bella's Voice

Bella's Voice is a Washington-based nonprofit organization dedicated to keeping pets and the people who love them together. Through our Pet Resource Center, community outreach programs, and mission-driven thrift stores, we provide critical support to families facing financial hardship while promoting animal welfare throughout our communities.

At Bella's Voice, we believe every pet deserves a safe, loving home and that compassion extends to both animals and people. Our work is powered by dedicated employees, volunteers, donors, and community partners who share our commitment to making a meaningful difference every day.

About the role

The Front-End Supervisor serves as a working leader responsible for ensuring an exceptional customer experience while supporting the daily operations of Bella's Voice thrift stores. This position provides leadership to cashiers, sales floor associates, and volunteers while creating a positive, organized, and mission-driven shopping environment.

What you'll do

• Lead, coach, and support front-end team members, cashiers, volunteers, and sales floor associates.
• Assist with onboarding and training new employees.
• Provide coaching, recognition, and constructive feedback.
• Monitor attendance, productivity, and policy compliance.
• Deliver exceptional customer service and resolve customer concerns.
• Promote Bella's Voice's mission through every customer interaction.
• Supervise cashier operations and cash handling.
• Balance cash drawers and assist with deposits.
• Maintain organized checkout areas.
• Ensure merchandise is organized, stocked, and visually appealing.
• Support merchandising, pricing, signage, and recovery efforts.
• Open and close the store following procedures.
• Coordinate breaks and daily assignments.
• Promote workplace safety and loss prevention.

Qualifications

• High school diploma or equivalent.
• Minimum two years’ retail or customer service experience.
• One year supervisory experience is preferred.
• Strong communication, leadership, and organizational skills.
• Saturday and Sunday availability required.
• Opening (8:45–5:15) and closing (10:45–7:15) shifts required.