Patient Enrollment Assistant in Scottsdale, Arizona at Envita Medical Centers LLC

Job Title: Patient Enrollment Assistant

Location: North Scottsdale, AZ (Loop 101 and East Bell Road)

Compensation: $26.00 - $29.00/hour

Employment Type: Full-time employment with Benefits! (Medical, Life, Dental, Vision, 401k)

Schedule: On-Site Monday through Friday. 8:00 AM - 5:00 PM. No nights, no weekends, and no major holidays.

Position Overview:

Envita Medical Centers is seeking a highly organized, detail-oriented, and compassionate Patient Enrollment Assistant (PEA) to support patients throughout their enrollment journey. This position plays an important role in helping patients navigate the administrative steps required to begin care at Envita.

The Patient Enrollment Assistant works closely with Patient Enrollment Managers, Patient Care Coordinators, and other internal departments to coordinate patient documentation, medical records, imaging, laboratory testing, scheduling, and follow-up communication.

The ideal candidate is proactive, dependable, and comfortable managing multiple priorities in a fast-paced healthcare environment. A strong commitment to patient service, accuracy, and timely communication is essential to success in this role.

Patient Enrollment Coordination

• Partner with Patient Enrollment Managers to coordinate daily priorities, monitor patient progress, and ensure timely completion of assigned tasks.

• Maintain consistent communication with internal teams to support an efficient patient enrollment process.

• Review active patient cases, identify outstanding requirements, and proactively address potential delays.

• Provide administrative and operational support to ensure patients receive a seamless enrollment experience.

Patient Tracking and Administrative Support

• Maintain accurate and up-to-date patient information, enrollment statuses, and follow-up activities within designated tracking systems.

• Monitor outstanding laboratory results, imaging, medical records, documentation, quotes, and scheduling requirements.

• Create and manage follow-up tasks to ensure appropriate team members are aware of outstanding responsibilities.

• Communicate patient progress and potential barriers to the appropriate team members.

Patient Consultation and Follow-Up

• Assist with the preparation and coordination of daily patient Zoom consultations.

• Review consultation recordings and documentation to identify follow-up needs and promised materials.

• Contact patients following consultations to review next steps and address outstanding administrative requirements.

• Distribute educational materials, resources, and other information discussed during patient consultations.

Medical Records, Imaging, and Laboratory Coordination

• Coordinate with Medical Records and external providers to obtain patient medical records, imaging reports, and diagnostic images.

• Assist with scheduling PET scans and other imaging services as needed.

• Track imaging requests and coordinate necessary follow-up for peer-to-peer (P2P) reviews.

• Identify approved laboratory locations for patients completing remote testing.

• Prepare and distribute laboratory quotes and required documentation through DocuSign.

• Monitor laboratory portals, upload results into patient records, and communicate updates to the appropriate internal teams.

Patient Documentation and Financial Coordination

• Collect and maintain required patient documentation, including photo identification, insurance cards, and new patient paperwork.

• Follow up with patients to obtain missing or incomplete documentation.

• Verify insurance or self-pay status and assist with coordinating accurate pricing for services and testing.

• Ensure patient documentation and laboratory results are accurately maintained within Practice Fusion.

• Escalate financial or documentation discrepancies to the appropriate team members.

Patient Communication and Customer Service

• Respond to incoming patient calls and emails in a timely, professional, and compassionate manner.

• Proactively communicate with patients regarding documentation requirements, laboratory timelines, scheduling, and enrollment next steps.

• Provide patients with clear information and guidance throughout the enrollment process.

• Appropriately direct clinical questions and treatment-related concerns to the designated clinical team.

Scheduling and Team Collaboration

• Coordinate and schedule patient imaging, laboratory activities, and follow-up Zoom appointments.

• Monitor scheduling requirements and follow-up timelines to support timely patient progression.

• Collaborate with Patient Care Coordinators and other departments to ensure tasks are completed accurately and within established timelines.

• Maintain consistent communication with internal teams to support departmental coordination and workflow efficiency.

Documentation and Compliance

• Maintain accurate, organized, and timely patient records within designated systems.

• Ensure required patient paperwork, medical records, laboratory results, imaging, and other documentation are properly uploaded and maintained.

• Follow established departmental procedures and training requirements.

• Maintain patient confidentiality and comply with HIPAA regulations and applicable privacy standards.

• Previous experience in healthcare administration, patient coordination, medical records, patient enrollment, or a similar administrative role preferred.

• Strong organizational and time-management skills with the ability to manage multiple priorities simultaneously.

• Excellent verbal and written communication skills.

• Strong attention to detail and commitment to accurate documentation.

• Ability to work independently while collaborating effectively with a team.

• Proactive approach to problem-solving, follow-up, and task management.

• Comfortable working with electronic medical records and various computer-based systems.

• Proficiency in Microsoft Office and general computer applications.

• Compassionate, professional, and patient-focused approach to customer service.

• Ability to thrive in a fast-paced healthcare environment.

Envita Medical Centers is a physician-led precision integrative oncology center specializing in complex and advanced medical conditions. Our multidisciplinary team is committed to providing personalized care through innovative treatment approaches, advanced diagnostics, and a compassionate, patient-centered philosophy.

At Envita, we believe in delivering exceptional care through our commitment to radical love and care, teamwork, and making a meaningful difference in the lives of our patients.