Assistant Service Manager in Houston, Texas at Craneworks Inc

Job Title: Assistant Service Manager

Reports to: Service Manager

Location: Varies

Department: Service

FLSA Status: Salary - Exempt

About Us: CraneWorks is an award-winning global provider of lifting solutions. Our commitment to customer service is unparalleled and we consistently strive to earn our customers’ loyalty and trust. Our fundamental values are safety, quality, integrity, reliability, and teamwork and our commitment to these values help steer our business operations. We are proud to be an Equal Employment Opportunity employer.

Job Summary: This position is responsible for overseeing the daily operations of our service shop. The Service Manager will be responsible for leading the service team, ensuring efficient and high-quality repairs and services, managing customer relationships, and maintaining a safe, organized, and productive shop environment. This role requires strong leadership, technical knowledge, and a commitment to delivering excellent customer service.

Key Responsibilities:

• Support the Service Manager in overseeing the day-to-day operations of the service department, ensuring high-quality service delivery and adherence to company policies and standards.
• Supervise and motivate service technicians and staff to ensure efficient workflows, proper training, and a positive work environment.
• Handle customer inquiries, complaints, and feedback promptly, ensuring exceptional customer satisfaction and service quality.
• Assist with managing service schedules, ensuring that jobs are completed on time, and technicians are properly assigned to tasks based on priority and expertise.
• Monitor the availability of necessary parts and tools to support service operations, working with the parts department to ensure inventory is well-stocked.
• Ensure that all work performed meets company quality standards, regulatory requirements, and safety guidelines.
• Assist in training new staff, providing guidance on best practices, and ensuring technicians remain updated on new technologies, equipment, and service techniques.
• Support with service paperwork, including job orders, work orders, and invoices, ensuring accuracy and timely completion.
• Help generate service reports, track performance metrics, and provide feedback to the Service Manager on operational improvements.

Qualifications:

• Previous experience in a service or technical environment (2+ years preferred)
• Strong leadership and interpersonal skills
• Excellent organizational and multitasking abilities
• Ability to work in a fast-paced, high-pressure environment
• Problem-solving skills and attention to detail
• Proficiency with service management software and Microsoft Office

Physical Demands and Work Environment:

The physical demands described herein are representative of those required to perform the essential functions of this position. The employee regularly works in an office environment, using a computer and communicating with employees and managers. Occasional visits to branch or operational locations may be required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential functions.

CraneWorks is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace where all individuals are treated with respect and dignity. We encourage applicants from all backgrounds, experiences, and perspectives to apply. Employment decisions are based on qualifications, merit, and business needs, without regard to race, color, religion, gender, gender identity, sexual orientation, age, national origin, disability, veteran status, or any other status protected by applicable law. CraneWorks is committed to providing a work environment that is free from discrimination and harassment.