Business Architect at NWN – Boston, Massachusetts

Business Architect

US-MA-Boston

Job ID: 2026-7269
Type: Regular Full-Time
# of Openings: 1
Category: SLSENG
Remote - United States

Responsibilities

The Business Architect is the technical quarterback of the presales engagement. You own the technical sale from discovery through handoff to delivery, partnering with Account Executives to drive outcomes for our clients while managing deliverables from a broader team of subject matter experts. This role requires a blend of deep technical expertise, consultative selling ability, and the business acumen to scope, design, and position NWN’s full solution portfolio — translating complex technology into measurable client value.

• Sales Execution:
  • Own the technical sale end-to-end during presales, from initial discovery through proposal development and customer commitment.
  • Partner with Account Executives to plan and execute account strategies, applying MEDDPICC qualification rigor to every opportunity — identifying Metrics, Economic Buyers, Decision Criteria, Decision Process, Identified Pain, Champions, the Paper Process, and Competition.
  • Analyzes client business needs and recommend appropriate business solution/strategy.
  • Participates in the planning and design process by assessing current state and desired outcome.
  • Identifies, provides leadership to, and coordinates technical solution development activities in pursuit of formal proposal development.
  • Identifies and engages Subject Matter Experts for discreet service offerings identified in the technical solution.
  • Monitors the engagement process and obtains additional resources as needed.
  • Sets up and executes evaluation activities that prove NWN Offerings.
  • Identifies and develops technical champions; neutralizes challengers within the account.
  • Ensures complete handshake to customer success organization.
  • Ability to create/modify Bill of Materials, Scope of Work documents
• Technical Knowledge:
  • Demonstrates significant expertise in NWN's Core Offerings.
    • Technical expertise in (2) primary offerings
    • High-level expertise in (3) additional offers (progressive training and learning required)
  • Masters Command of the Message and Sale principles.
  • Conduct sales presentations to convey the value of NWN solutions.
  • Builds impactful pilot/POCs that prove impact on customer business/requirements.
  • Comprehensive product, competitive, industry and functionality knowledge.
  • Continues education of self and others; facilitates knowledge transfer across the organization.
• Client and partner engagement:
  
  
  • Serve as a trusted technical advisor to customers, articulating tangible business value across audiences from technical staff to C-suite executives.
  • Maximizes results by anticipating and neutralizing obstacles/objections within an account.
  • Adds value to customer by staying up-to-date on market trends and articulating tangible benefits across customer audiences.
  • Excites and commits prospects with persuasive demos, meetings, and presentations (formal/informal).
  • Actively engages and influences partner community.
  • Provides long term strategy sustaining technical account management.
• Foundational Attributes:
  • Works effectively as a team member, leads the organization and effectively orchestrates internal and external resources.
  • Actively collaborates with and provides feedback to the Offerings Management team and Subject Matter Experts resources within the presales team.
  • Effectively communicates with all critical resources throughout the sales process.
  • Drives accountability of self and all team members to ensure execution of action items.
  • Humility to learn, master and follow NWN processes.
  • Creativity in framing a deal and positioning NWN Offerings to meet the client's business objectives.
  • Passionate business problem solver for customers.

• Possess solid business acumen skills: Strategic Thinking & Problem Solving, Communication Effectiveness & Influence, Financial Literacy, Analytical Skills, Risk/Exposure Evaluation, Critical Thinking, etc.
• Position requires on-going self-study to continuously improve skills relative to strategic technology direction and service offerings.
• Recurring report requirements may include but are not limited to: time sheets, expense reports, billable time sheets, task completion documentation

Qualifications

The following are minimum qualifications and requirements required for this role:

• Bachelor’s Degree in Arts/Sciences (BA/BS) in Computer Science, Information Systems or related experience. Required
• 4-6 years of experience in a technical leadership role on small to medium size projects in the areas of integration or support services.
• 5+ Years Minimum hands-on experience designing complex communications systems across networking, security, cloud, or unified communications domains
• Strong presentation and storytelling skills — comfortable presenting to audiences from technical engineers to C-suite leadership.
• Experience developing technical sales documents including SOWs, BOMs, and solution architecture deliverables.
• Involvement in Industry Councils, User Groups, as appropriate.
• Experience with structured project management methodologies.
• Experience working with solution design, job costing and quality planning.
• Experience developing/writing technical sales documents.
• Experience working in a project/team environment.
• Must possess excellent time management skills.
• Must possess good organizational skills.
• Must possess excellent client/customer interface skills.
• Must possess working knowledge of Visio.
• Proficient in MS-Office (Word, Excel, PowerPoint) and diagramming tools (Visio, Lucidchart, or equivalent)
• Able to architect and design detailed configurations for complex Communications Systems.
• Able to assess and monitor a complex network to ensure service is provided as designed.
• Excellent relationship skills.
• Excellent verbal written communication skills are required.
• Excellent high-level problem solving skills.
• Active certifications in at least two of the following areas are required, with additional certifications preferred. Equivalent hands-on experience will be considered.
  
  • Networking - Cisco CCNP or DevNet Professional; HPE/Aruba Networking certifications (ASE, ACF); Juniper JNCIS or equivalent
  • Cybersecurity - Palo Alto PCNSE or PCSAE; Fortinet NSE 4+; Cisco CyberOps Professional; CISSP, CISM, or equivalent security certifications
  • Cloud and AI Infrastructure - AWS Solutions Architect (Associate or Professional); Microsoft Azure Solutions Architect Expert; VMware VCP-DCV or VCP-Cloud; Cisco AI Infrastructure certifications
  • Customer Experience (CX) - Genesys Cloud Certified Professional; Five9 certifications; NICE CXone; Amazon Connect; Cisco CCNP Collaboration
• Defined area of Specialization supported by certification or equivalent experience (i.e. Route Switch, VoIP, Unified Communications, Contact Center, Wireless, Server, Storage, Virtualization, Backup and Recovery, VDI). Required

Travel: Local and Regional

All offers of employment at NWN are contingent upon the successful completion of a comprehensive background check. This process ensures a safe and secure work environment for all employees.

NWN is an Equal Opportunity Employer: NWN provides equal employment opportunity to all employees and applicants for employment free from unlawful discrimination based on race, color, religion, gender, age, national origin, disability, veteran status, marital status, sexual orientation or any other status or condition protected by local, state or federal law.

Equal Opportunity Employer, including disability/protected veterans