Admissions Representative - Substance Abuse Treatment in Newport Beach, California at Serenity Lodge INC

Zinnia Health is a fast-growing integrated healthcare company. We value our employees and care for our clients. Do you have unique talents that you would like to share with others? We would love to have you join our team!

• Competitive Pay
• Career Development
• Competitive Benefits & 401k
• Values: Integrity, Teamplay, 1% Better Each Day

We are seeking a motivated and empathetic Admissions Representative to join our team. In this vital front-line role, you will be the first point of contact for prospective clients and their families, guiding them through the admissions process with professionalism and care. We offer a range of opportunities, whether you're just starting out or looking to take your career to the next level.

Responsibilities

• Respond to inquiries from potential clients, families, and referral sources via phone, email, and website.
• Conduct initial pre-screenings and assessments to determine program eligibility.
• Provide information about treatment services, program options, insurance verification, and admission procedures.
• Collaborate with clinical and administrative teams to ensure a seamless intake process.
• Maintain accurate records in the CRM or EMR system and follow up with potential clients as needed.
• Help coordinate transportation and scheduling of admissions.
• Ensure compliance with HIPAA and other confidentiality guidelines.

Minimum Qualifications

• Minimum 1 year of experience in healthcare admissions, call center, or customer service (experience in substance abuse treatment is a plus).
• Strong communication and interpersonal skills, with a compassionate and non-judgmental approach.
• Ability to multitask in a fast-paced environment.
• Working knowledge of insurance verification and behavioral health terminology is desirable.
• Proficient in Microsoft Office and electronic records systems.