Operations Engineering Intern at Kidde-Fenwal LLC – Ashland, Massachusetts

About KiddeFenwal
KiddeFenwal is a global leader in industrial and commercial fire suppression systems and safety controls. Through our trusted brands—Kidde Fire Systems and Kidde Fire Protection—we deliver certified fire detection, suppression, and control solutions across industrial, commercial, and marine sectors. Our Fenwal Controls business supports OEMs with gas ignition, temperature control, and overheat detection products.

Headquartered in Ashland, Massachusetts, with operations in the United States, United Kingdom (KFI-UK), and India (KTI-India), we are committed to protecting lives, livelihoods, and iconic assets worldwide. Learn more at www.kiddefenwal.com.

Our Purpose
We protect lives and livelihoods through innovation, trusted partnerships, and a commitment to excellence. Integrity, safety, and teamwork are the foundation of everything we do.

Position Summary

Kidde Fenwal is seeking an Engineering Operations Intern to support our Technical Support and Applications Engineering teams. This role focuses on improving internal processes, increasing visibility through data analytics, and supporting project coordination efforts.

The intern will work cross-functionally to standardize engineering intake workflows, develop dashboards, document processes, and help drive internal initiatives to completion. This is a high-impact role designed to improve team efficiency and scalability.

Key Responsibilities

1. Intake Forms & Process Standardization

• Collaborate with Applications Engineers to define required inputs for system design and quoting
• Develop standardized engineering intake forms (Excel-based, future-ready for Dynamics CRM)
• Document and map current and future workflows for project intake and execution
• Identify inefficiencies and recommend process improvements

2. Knowledge Base & Documentation

• Document standard operating procedures (SOPs) for:
  • Technical support workflows
  • Applications engineering processes
• Convert historical cases and project work into structured knowledge base content
• Develop templates for:
  • Design requests
  • Common support responses
• Identify gaps in existing documentation and propose solutions

3. Data Analytics & Power BI Reporting

• Clean and organize historical support and applications data from multiple sources
• Standardize key data fields (request types, product categories, regions, etc.)
• Develop Power BI dashboardsto track:
  • Case volume and trends
  • Aging and backlog
  • Engineer workload
  • Applications engineering throughput
• Provide insights and recommendations based on data analysis

4. Project Coordination & Tracking

• Support internal projects by:
  • Tracking tasks and deliverables
  • Maintaining project timelines (Excel, MS Planner, or similar tools)
• Facilitate regular check-ins and document action items
• Provide status updates and ensure follow-through on key initiatives

Other Responsibilities

• Assist with basic drawing updates or formatting (under supervision)
• Support organization of engineering files and shared resources

Qualifications

• Pursuing a Bachelor’s degree in Engineering (Mechanical, Electrical, Fire Protection, or related field)
• Strong proficiency in Microsoft Excel (pivot tables, data organization)
• Strong organizational and analytical skills
• Excellent written and verbal communication skills

Preferred Skills

• Experience with Power BI or data visualization tools
• Familiarity with CRM or ticketing systems (e.g., Microsoft Dynamics)
• Exposure to project management tools (MS Planner, Monday.com, etc.)

Location, Timing & Other Important Details

• Position is approximately 12 weeks in duration, with a flexible start date in May and end date in August based on school schedule
• You must be available to work onsite at our Ashland, MA facility 5 days per week. Intern housing, relocation, and housing stipends are not provided, so candidates must have access to their own local housing and reliable transportation.

Equal Opportunity Employer
KiddeFenwal is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, age, or any other federally protected class.