Planner/Dispatch at Freeport, City of (IL) – Freeport, Illinois

Under the direction of the Operations Superintendent, the Planner/Dispatch performs clerical duties in themaintenancearea; assist with radio dispatchingand telephonecalls, prepares Job Orders andWork Orders, maintaining and updates records. The hours for this position will be 7:00 a.m. to 3:00 p.m.

Essential Duties and Responsibilities:

• Prepare MaintenanceOrders forthemaintenanceactivities oftheDepartment of Public Works.
• Compiles and communicates JULIErequests with the appropriateservicegroups.
• Updates and maintains requiredrecords,reports, and documentation fortheDepartment of Public Works.
• Write and/orissuework requests forgeneral building maintenance, collection and distribution system maintenance, road maintenance, and Public Works equipment repairs.
• Update and maintain various reports; work orderlogs – pending/complete,locate referencenumberlog and start date, call-in log, and complaint log.
• Coordinatework activities with other cityagencies/departments.
• Communicatewith citizens concerningJob Orderactivities, includingbut not limited to, sampling,complaints, turn-ons and turn-offs.
• Work closelywith all Department of Public Works Foremen to coordinatedailyworkactivities.
• Answer all incoming calls and maintain a daily log of each.
• Other duties as assigned

Minimum Requirements:

• Must have a High School Diploma or GED required. Associate’s degree in business administration or public administration preferred.
• Minimum of two (2) years in an office environment or customer service setting.
• Or any equivalent combination of experience and education.
• Proficient in Microsoft Office Programs (i.e. Word, Excel and Outlook)
• Ability to learn the operations of IWorqs and other software programs.
• Ability to organize, instruct and assign Job/Work Orders.
• Good verbal and written communication skills.
• Ability to remain calm and professional in stressful situations. (i.e. Contact with disgruntled citizens and customers.)
• Ability to comprehend oral and written instructions.
• Ability to establish and maintain effective working relationships with individuals, citizens, and organizations.
• Ability to communicate effectively both orally and in writing.
• Ability to multi-task.

Starting rate for this position is $21.84/hour with an excellent benefit package that includes health, dental, vision, & life insurance, paid time off, plus an IMRF pension.