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WARRANTY SUPPORT - I in Cincinnati, Ohio at Controls Center Inc

Salary: $19 - $20
Controls Center Inc
Cincinnati, Ohio, 45203, United States
Posted on

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Job Description

GROUP

POSITION PROFILE

Position: Warranty Support Rep (Temp)

Classification: Non-Exempt

Department: Procurement

Reports To: Warranty Manager

Job Summary:


The Seasonal Finance Representative will serve to support Finance Department initiatives, needs, and functions. This seasonal position will provide administrative support to the Finance team. This position will also aid the warehouse teams, with monitoring and assisting on return filing or aged inventory. The role requires strong attention to detail and organizational skills to help ensure administrative effectiveness and efficiency in supporting Johnstone Supply. The Warranty Support Representative will join our mission to “Make the Tech in the Truck More Efficient” and embrace our vision to “Enhance Lives Through Solutions.”

Core Values:

Honesty – Truthful and transparent

Excellence – Consistently deliver high quality

Accountability – Owning one’s actions

Respect – Valuing Others

Teamwork – Collaborating effectively

Core Competencies:


Building Trust – Earning the confidence of othersCustomer Focus – Prioritizes customer needsProductivity – Achieves tasks efficiently Adaptability – Adjusts to changes Cooperation – Works well with others

Essential Functions:

Responsible for assisting with branch warranty claims via Eclipse or Warranty Express PortalSupports customers and co-workers by actively participating in inbound phone and responding to e-mails in timely fashion
Responsible for assisting co-workers and customers with questions and processesMonitors and assists branches with discrepancies, while creating necessary Purchase Orders


Required Skills/Abilities:


Ability to work effectively in a fast-paced environment Excellent verbal and written communication skillsExcellent attention to detail


Excellent interpersonal and customer service skillsAbility to manage priorities effectively and prioritizes tasks based on importance Ability to conduct essential business math functions of addition, subtraction, multiplication, and percentages


Qualifications:


Entry Level PositionGeneral knowledge of computer systems and the HVAC industry





Johnstone Supply provides equal employment opportunities to all employees and applicants without regard to race, color, religion, age, sex, national origin, disability, genetic information, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves, compensation, and training.

Job Location

Cincinnati, Ohio, 45203, United States

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