Customer Service Representative in Mukwonago, Wisconsin at GS Global Resources

GS Global Resources, a growing distributor, manufacturer and systems integrator located in Mukwonago, WI is known nationally as a supplier of mobile and industrial hydraulic systems and electronic control systems.

GSGR places great value on satisfaction in the workplace, personal development, creativity, professional work, team work, and providing a safe working environment. Our company’s success is based on the commitment of highly motivated and competent employees who actively shape the future of the company.

Coordinate sales efforts for accounts with Outside Sales Engineers by performing the following duties:

· Enter and coordinate customer orders to insure accuracy and timely delivery of products

· Answer customer calls inquiries timely via phone or email

· Gather part and price information and quote custom assemblies and components

· Expedite special orders and pricing with suppliers

· Monitor customer reports to proactively address concerns and on-time delivery

· Coordinate new project development/prototypes between multiple departments

· Balance account and workload priorities to meet customer deadlines

· Attend Production, ECO and new product meetings and update other departments on order status

· Assist Purchasing with component expedites

· Work with Sales and Buyers to organize and monitor stocking programs for customers to find appropriate levels to ensure timely delivery

· Enter and participate in resolution of Probtraks for customer delivery and quality issues

· Strong organizational skills and detail oriented

· Outstanding interpersonal and written communication skills

· Ability to problem solve in complex situations

· High school diploma or equivalent work experience

· 3-5 years of customer service experience in a technical or manufacturing environment

· Experience with O.E.M.’s is a plus.

· Ability to multi-task in a fast paced environment

· Strong computer skills