Director, Digital Experience & Unified Portal Strategy in United States at Jobgether

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Director, Digital Experience & Unified Portal Strategy in the United States.

This is a high-impact leadership opportunity for an experienced digital transformation professional passionate about creating seamless, intelligent, and scalable user experiences across complex enterprise ecosystems. In this role, you will define and lead the strategy for unified customer portals and internal digital platforms that support both customer engagement and operational excellence. You will work cross-functionally with Product, Engineering, UX, Customer Success, Support, and Services teams to drive alignment, innovation, and measurable business impact. The position focuses on building AI-enabled digital experiences that improve customer satisfaction, streamline workflows, and accelerate operational efficiency. You will play a critical role in shaping long-term digital strategy while influencing executive stakeholders and guiding large-scale transformation initiatives. This opportunity is ideal for visionary leaders who thrive at the intersection of technology, customer experience, and enterprise strategy.

• Define and lead the long-term strategy, vision, and roadmap for unified customer portals and internal digital tools ecosystems.
• Drive digital transformation initiatives focused on improving customer experience, operational efficiency, and platform consolidation.
• Align cross-functional teams including Product Management, UX, Engineering, Architecture, Customer Success, Support, and Services around shared digital priorities.
• Establish governance frameworks, digital standards, interoperability principles, and consistent user journey experiences across platforms.
• Lead the development of AI-enabled experiences, including personalization, workflow automation, telemetry-driven insights, and proactive support capabilities.
• Prioritize strategic initiatives, manage trade-offs, and ensure visibility into roadmap execution and business outcomes.
• Define KPIs, adoption targets, and success metrics to measure platform effectiveness and business impact.
• Communicate a compelling digital vision to executive leadership, technical teams, and business stakeholders.
• Support the rationalization of overlapping tools and platforms to optimize operational costs and scalability.
• Foster a customer-centric and innovation-driven culture across digital product and platform initiatives.

• 12+ years of experience in digital product management, platform strategy, customer experience, or related leadership roles.
• Proven track record leading large-scale digital transformation, portal consolidation, or enterprise platform modernization initiatives.
• Strong understanding of networking technologies, enterprise IT environments, or cloud-managed platforms.
• Experience driving AI-enabled digital experiences, automation workflows, and data-driven customer engagement strategies.
• Excellent communication, storytelling, and executive presentation skills with the ability to simplify complex concepts.
• Demonstrated success leading cross-functional teams and influencing stakeholders in matrixed organizations without direct authority.
• Strategic mindset combined with strong execution capabilities and the ability to navigate ambiguity effectively.
• Familiarity with persona-based design, entitlement-aware digital experiences, and customer journey optimization.
• Strong analytical thinking, prioritization, and decision-making skills in high-impact business environments.
• Bachelor’s degree in a related field required; advanced education or certifications are considered a plus.

• Competitive annual base salary ranging from USD $170,000 to $412,500 depending on experience, location, and qualifications.
• Eligibility for additional variable incentive compensation.
• Comprehensive health, wellness, and financial benefits package.
• Flexible remote work environment with work-life balance support.
• Career development programs and professional growth opportunities.
• Access to learning initiatives and leadership development resources.
• Inclusive and collaborative workplace culture focused on innovation and diversity.
• Opportunity to work on enterprise-scale digital transformation initiatives with global impact.
• Employee-focused programs supporting physical, emotional, and financial well-being.