Help Desk Support Representative in Port Neches, Texas at NECHES FEDERAL CREDIT UNION

Our Help Desk Support Representative delivers exceptional service while providing employees with IS assistance through resolving NIT support system requests. Recognized for our commitment to employees, members, and the surrounding communities we serve, Neches is proud to be a Great Place to Work certified company. With $1 Billion in assets and over 80,000 members, we are dedicated to delivering signature service while providing financial resources to improve our members’ financial well-being. We are proud of our local roots and Team Neches continues to be true to the credit union commitments. We are Family, Friends, Community.

REQUIRED QUALIFICATIONS:

• 1 year of experience in basic PC and network trouble shooting
• High School Diploma or equivalent
• Demonstrates the ability to work independently while displaying initiative and working within deadline timeframes
• Exhibits attention to detail, multi-tasking and organization skills
• Professional communication skills across various platforms
• Strong interpersonal, verbal and written communication skills
• Displays a high level of professionalism
• Team oriented and ability to work collaboratively
• Dependable; punctual and regular attendance
• Ability to work well in a team environment and support the credit union’s mission and values

JOB SUMMARY:

• Provide technical support and troubleshooting for PC hardware, software, and network related issues.
• Install and configure hardware and software components to ensure usability.
• Monitor, track and resolve IT support request in ticketing system, establishing and maintaining priority levels and response times for all Help Desk ticket requests.
• Run, manage and maintain various daily reports.
• Communicate with team and management regarding daily activities and projects.
• Communicate with all third-party vendors regarding integrated products.

Classification: Non-exempt

Location: Administration Building (located in Port Neches)

Hours: Scheduled for 40-hours per week between the hours of: Monday through Thursday 8:15AM to 5:15PM. Rotating Fridays: 8:15AM to 5:15PM or 9:15AM to 6:15PM

Rotating Saturdays 6:45AM to 10:15AM