Office Administrator (Shared Services) at Morgans Wonderland Management Company – San Antonio, Texas

The Office Administrator is the central administrative and communications hub for Morgan’s enterprise, ensuring a professional, efficient, and well-organized front office. This role manages multi-line phone systems, welcomes and directs visitors, coordinates shared-services logistics, and supports daily operations across entities. As a key point of contact for internal teams, partners, and guests, the Office Administrator plays a critical role in maintaining smooth, on-site operations.

Essential Responsibilities

• Serve as the primary point of contact for the enterprise, managing a multi-line phone system, welcoming visitors, and ensuring professional, accurate routing of calls, inquiries, and information across departments and entities.
• Receive, sort, and distribute mail, packages, and deliveries, maintaining an organized and efficient front office.

Office & Facilities Support

• Coordinate shared-services logistics, including parking, LH Quarry, conference room scheduling, and shared spaces, while maintaining a clean, organized, and professional office environment.
• Order, stock, and manage office and breakroom supplies, and coordinate with vendors and building services as needed.

Administrative Support

• Manage general correspondence, maintain basic records and logs, and assist with scheduling meetings and coordinating logistics, including room setup, materials, and technology support.
• Provide general administrative support to leadership and team members across the enterprise as requested.

Technology & Systems

• Utilize Microsoft Office and office systems to support daily operations, operate standard office equipment, and adapt to new technologies and procedures as implemented.

General Duties

• Collaborate with colleagues across the enterprise.
• Perform other related duties as assigned to support operational efficiency.

Qualifications

• High school diploma or GED required; associate degree preferred, with a minimum of three years of relevant office administration or front desk experience, or an equivalent combination of education and experience.
• Experience managing multi-line phone systems in a professional, front-facing office environment.
• Strong interpersonal, customer service, and professional verbal and written communication skills.
• Proficiency in Microsoft Office (Outlook, Word, Excel) with excellent organizational skills, attention to detail, and the ability to manage multiple priorities in a fast-paced setting.
• Ability to handle sensitive and confidential information with discretion, exercise sound judgment, work independently, and collaborate effectively with a team; adaptable, reliable, and service-oriented.

Working Conditions

• Work is performed in a professional, on-site office environment; core business hours are Monday–Friday, 8:00 a.m.–5:00 p.m., with occasional after-hours work as needed.
• This position may require occasional lifting of up to 15 pounds and the performance of routine office-related physical activities, including standing, walking, bending, lifting overhead, and extended use of telephones, keyboards, and other office equipment, with or without reasonable accommodation.
• This role is on-site only; remote or hybrid work is not available.

Why You’ll Love Working at Morgan’s

• Impact: Shape marketing and digital/social media across five Ultra Accessible™ entities, amplifying inclusion for individuals with disabilities.
• Innovation: Utilize on-site production facilities to drive in-house content creation and elevate marketing capabilities.
• Culture: Join a value-driven mission centered on empowerment, inclusion, education, and innovation.
• Collaboration: Work with a diverse executive team and passionate staff.
• Leadership: Position Morgan’s as a national model for inclusive experiences.

Total Rewards Summary:

• Health and wellness benefits – health/dental/vision insurance, prescription drug discounts, employee assistance programs and wellness programs. Morgan’s pays 100% of employee only coverage for Medical Plan 1, Dental, Vision and Basic Life.
• Financial and retirement benefits - include 401(k) plans, profit-sharing plans and financial planning assistance, and matching contributions.
• Time-off and leave benefits - 3 Weeks of PTO accrual and 40 hours can be rolled over to the next calendar year. 11 holidays per year with paid parental leave.
• Discounts for employees - Complimentary Family & Friends Season Passes. Discounted single-day tickets after comp ticket bank exhausted, in-park food, beverage, and merchandise, and birthday, cabana, and facility rentals.
• Life Insurance & AD&D - $50K Basic Life/AD&D insurance policy at no cost to you.
• Disability Insurance - Short-term & Long-term disability coverage is available
• Onsite Communicare - Our Communicare partnership offers a $0 copay waiver, priority scheduling/appointments, prescription discounts and home/work delivery. $0 Copay for Telehealth Nurseline available (24/7).

Morgan’s Wonderland is an equal opportunity employer. All qualified employees and applicants will receive consideration for employment without regard to race, color, religion, sex, age, pregnancy, marital status, national origin, citizenship status, disability, military status, sexual orientation, genetic predisposition or carrier status or any other legally protected characteristic.