Electronic Health Records Technician, Telecom Agent, 6a-2:30p at Norton Healthcare – Louisville, Kentucky

Location: Louisville, Kentucky
Job Category: Health Info Mgmt
Job ID: 153970
Facility Group: Norton System Services
Job Description

Responsibilities

Electronic Health Records Tech Telecom Agent 1st Shift Description

Electronic Health Records Technicians complete a variety of tasks associated with supporting patient needs. These tasks range from supporting telecom call center operations, to providing contact center support, to collecting, assessing and processing of patient documentation. The work done by the Electronic Health Records Technician contributes to overall patient care, patient safety, revenue cycle management and continuous quality improvement.

*This is an in office position*

Electronic Health Records Tech Telecom Agent Responsibilities:

• Announcing codes and pages through Vocera (Hospital communication system), throughout the Norton network of Hospitals
• Answering and transferring calls to the appropriate location
• Store, retrieve, review, assess, and process health-related information in both paper format and electronic format
• Provide customer support and help guide patients through the MyChart app/website
• Request medical records to be mailed or faxed to Norton Healthcare and log through Epic (Norton digital medical record system)
• Assist patients with connecting to their zoom visits and general troubleshooting
• Answer calls from other healthcare entities and release records via request over the phone, Epic, Mail and Fax

Qualifications

No experience required. We provide comprehensive on the job training. If you want to learn more about the role, are passionate about taking care of patients and our community, we encourage you to apply.

Desired:

• One year HIM
• High School Diploma or GED; Associate Degree
• Registered Health Information Technician

Need help finding the right job?

Sign up to receive email alerts on jobs and opportunities!

Screening requirements:

• Background check
• License & education verification
• Employment reference verification
• Drug Screen

Norton Healthcare offers a competitive benefit package, including:

• Paid vacation, sick days and holidays
• Paid parental leave
• 403b/401k retirement plan
• View more: Benefits Guide
• Medical, Dental, and Vision Insurance

Discover meaningful career opportunities at NortonHealthcareCareers.com.
Norton Healthcare Careers - Together, We Will.

Norton Healthcare is a leader in serving adult and pediatric patients from throughout Greater Louisville, Southern Indiana, the commonwealth of Kentucky and beyond. The not-for-profit hospital and health care system is Louisville's second largest employer, with more than 20,000 employees.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Norton Healthcare strives to make the Norton Healthcare Careers site accessible to all job seekers. If you're a candidate with a disability, we will make reasonable efforts to accommodate your needs during the application process.

If you have a disability and need to request a reasonable accommodation, email recruitment@nortonhealthcare.org

Equal Employment Opportunity is the law.