Member Solution Lead in San Francisco, California at The Police Credit Union of California

The Police Credit Union is seeking self-starters who share our commitment to provide excellent service and education at every opportunity. We offer generous benefits, competitive compensation and career development opportunities throughout our organization.Benefits include:

Employee Benefits + Perks Include:
• HMO, PPO Medical & Vision Plans
• Dental plans, including orthodontics
• 401K (Employer Matching and Profit-Sharing Contributions)
• Group Life, Accidental, Short- and Long-Term Disability and Supplemental Insurance
• Pre-tax flex and commuter benefits
• Paid Time Off (PTO), holidays- including time off for volunteering in the community
• Employee Recognition program
• Employee loan discounts
• Education and tuition reimbursement programs
• Professional development programs
• Work-life enrichments such as Employee Appreciation Events, On-Site Health and Wellness Fairs, Holiday Parties, Community Support Events, Educational and Tuition Reimbursement Programs & More!

We are currently looking for a Member Solution Lead who will be responsible for offering dynamic and consultative services to our members. The Member Solution Lead will build strong and prosperous relationships with our members through dialog, active listening, and collaboration to find the services and products that best fit member needs both current and future. This position will serve as a lead in the branch to support the Branch Manager and staff including but not limited to the following: coach, mentor, train assigned staff and address escalated member service issues.

The Police Credit Union is an Equal Opportunity Employer and hires are made without regard to any individual’s race, age, color, national origin, ancestry, disability, veteran status, religion, marital status, or domestic partnership; pregnancy, childbirth or related medical conditions; other medical conditions or genetic characteristic; sexual orientation, gender, gender identity, or transgender status; or any other biases protected by state, federal, or local law, regulation or ordinance. We will consider qualified candidates with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.