Participant Support Specialist at P & A Administrative Services, Inc – Williamsville, New York

Are you ready to make a real difference? As a Participant Support Specialist at P&A, you’ll often be the first point of contact for our customers and participants—playing a crucial role in shaping their experience with our organization. If you’re passionate about helping people, solving problems, and growing your career in a fast-paced environment, this could be the perfect opportunity for you!

What You’ll Do:

• Answer incoming calls and chats, accurately interpreting questions and providing effective solutions.
• Guide participants on plan terms, content, and eligibility while staying compliant with all regulations.
• Ensure privacy and data protection, maintaining HIPAA compliance for every interaction.
• Follow up with participants or administrators via phone or email to resolve outstanding issues.
• Log all calls and chats in Flex Connect, keeping detailed, professional documentation.
• Always bring your A-game to phone and chat interactions with clear communication, excellent spelling, and grammar.

Training & Schedule:

• Training Hours: 8:30 AM – 5:00 PM EST (~6 weeks)

• High School Diploma or equivalent
• Customer service or call center experience is a plus
• Strong proactive problem-solving and troubleshooting skills
• Ability to manage multiple priorities in a fast-paced environment
• Self-starter with strong attention to detail and the ability to work independently

P&A is proud to be an Equal Opportunity Employer.