Appointment Scheduler/ Service BDC in York, Pennsylvania at York Auto Group, Inc

Toyota of York is hiring for a BDC Representative!

Essential Duties:

· Answer and direct all incoming calls in a professional manner.

· Perform outbound calls utilizing various customer contact lists to develop business for the service department

· Obtain detailed vehicle information from callers to direct to appropriate person or department.

· Accurately schedule service appointments in accordance with Toyota of York guidelines.

· Utilize appropriate software to advise callers on recall information.

· Maintain current knowledge of Toyota of York and Toyota’s programs and products to provide customers excellent service and correctly direct calls.

· Provide accurate and up to date pricing and Toyota specific program information to callers as appropriate.

· Direct phone calls to appropriate party as necessary

· Miscellaneous duties as assigned

Qualifications:

· Ability to accurately process detailed information while performing multiple tasks.

· Previous phone and customer service experience preferred.

· High School Diploma or General Education Degree (GED) preferred.

Physical Demands:

The physical demands described here are representative of those that must be met by an Associate to successfully perform the essential functions of this job.

· Ability to sit at a desk and use computer for the entire shift.

· Regularly required to talk or hear.

· Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

We are an equal opportunity employer and consider all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.