eCommerce Marketing Manager at Puyallup Chocolates LLC – Fife, Washington

POSITION SUMMARY:

Puyallup Chocolates is seeking a hands-on eCommerce Marketing Manager to own the end-to-end digital growth and operational performance of our direct-to-consumer chocolate business. This role requires a blend of technical platform management, creative campaign execution, and hands-on fulfillment leadership. This position is accountable for revenue growth, customer experience, and the day-to-day health of our eCommerce operations.

If you are a results-driven ecommerce marketer, with an entrepreneurial mindset that thrives in early stage, fast-paced, highly collaborative environments, we invite you to join us in shaping the future of Puyallup Chocolates.

RESPONSIBILITIES:

Platform Management

• Own and maintain a high-functioning Shopify storefront and wholesale marketplaces (e.g., Faire)
• Manage integrations between eCommerce platforms, marketing tools, and ERP systems to ensure accurate inventory, order flow, and reporting

Campaign Strategy & Execution

• Plan and execute seasonal and monthly campaigns across the site and lifecycle channels
• Own site merchandising, homepage refreshes, and promotional execution
• Produce and manage creative assets utilizing Canva and Photoshop

Customer Acquisition & Retention

• Drive revenue via Klaviyo (email/SMS flows), paid advertising, and subscription growth
• Build data-driven strategies to convert first-time buyers into repeat customers

Content & Branding

• Manage product listings, write compelling descriptions, and ensure all digital touchpoints align a premium brand experience
• Maintain consistency across imagery, copy, and merchandising

Operations & Fulfillment

• Lead the fulfillment team to ensure accurate, timely shipping and order execution
• Oversee temperature-sensitive logistics, including insulated packaging and cold-chain shipping practices

Customer Experience & On-the-Ground Support

• Manage all online customer service operations and handle escalations
• Provide additional hands-on support for the factory store, pop-ups, and consumer events as needed

Company Focus

• Identify opportunities for improvements, identify potential areas of risk, and promptly share critical business information with key stakeholders to maximize results throughout Puyallup Chocolates
• Coordinate effective teamwork and use all company resources efficiently to promote superior financial results for Puyallup Chocolates; maintain Puyallup Chocolates equipment and assets to maximize ROI
• Establish and maintain effective business relationships with all employees, vendors, business partners, government/regulatory entities, and communities in which we operate
• Maintain confidentiality regarding all sensitive and proprietary business information and safeguard Puyallup Chocolates assets at all times

REQUIREMENTS:

Minimum

• BS/BA degree in marketing, communications, or equivalent
• 2 + years eCommerce Marketing management experience and relevant experience in DTC consumer goods
• Highly organized; able to multi-task and effectively manage seasonal calendars, inventory syncs, campaigns, and fulfillment schedules simultaneously
• Persistent problem solver; able to proactively resolve technical, operational, and logistics issues with minimal oversight
• Cross functional communicator; able to proactively communicate across Production, Sales, Fulfilment, and Finance to identify risks early and effectively resolve/meet operational metrics
• Strong verbal and written skills in English; sharp eye for brand, tone, and premium presentation
• Advanced proficiency in Shopify, Klaviyo, and Canva, including behavior-based email/SMS flows and segmentation
• Experience managing API-based integrations between eCommerce tools and ERP systems
• Working knowledge of perishable shipping, including gel packs, dry ice, and insulated packaging
• Comfortable working in a small, fast-paced team and assisting with projects in other departments as needed, including fullfillment/packaging
• No food-related allergies to chocolate, milk, eggs, peanuts, tree nuts, wheat, and/or soy products
• Uncompromising integrity and the ability to maintain strict confidentiality
• Culturally sensitive and works well with the full diversity of our company and community
• Ability to occasionally work non-standard hours to accommodate business needs, including nights, weekends, and holidays during peak seasons, product launches, and major gifting periods
• Ability to pass background check

Preferred

• Experience with DTC consumer in food & beverage, gifting, and/or premium/luxury retail

The Puyallup Tribe of Indians, known as the generous and welcoming people, inspires the name and purpose of Puyallup Chocolates. Founded in the Tribe's legacy of abundance and community, we craft premium chocolates for you to enjoy and share. Each piece of Puyallup Chocolates reflects tradition, inviting you to savor life's moments and carry forward the spirit of generosity. We raise our hands in gratitude and welcome you to the Puyallup Chocolates family. Tribal and Indian preference employer as required by law.

HOW TO APPLY: Submit an application online: https://apply.jobappnetwork.com/puyallupchocolatesllc/en