Quality Assurance Supervisor at Maryland & Virginia Milk dba Maola – Laurel, Maryland

Quality Assurance Supervisor
Job Category: Quality Control Services
Requisition Number: QUALI004319
Full-Time
Laurel, MD 20723, USA

Why you will love working at Maola:

• Built on over a century of dedication, Maola is always looking ahead—investing in our people, strengthening our communities, and securing fresh, local dairy for the future.
• Join a farmer-owned cooperative rooted in integrity, sustainability, and a passion for providing fresh, high-quality Maola dairy products.
• We prioritize your well-being with competitive pay and a comprehensive benefits package, including Medical, Dental, Vision, 401(k) with employer match, Life Insurance, paid time off, and more—available within your first month.
• Our employees are an integral part of who we are — what you do and what you think matters.

COMPENSATION RANGE: $70,000 to $80,000

SCHEDULE: Monday to Friday

SUMMARY:

The Quality Assurance Supervisor is responsible for the monitoring and advancement of our food safety and quality programs. Throughout daily process checks as well as short- and long-term projects, the QA Supervisor will ensure that all procedures meet regulatory compliance, so that our products are a safe quality product for our consumers. This position is also responsible for the daily functioning of the lab, including but not limited to; employee development, safety, continuous improvement, data analysis, problem solving, and regulatory compliance.

ESSENTIAL DUTIES AND RESPONSIBILITIES: includes the following. Other duties may be assigned.

• Supervise daily QA activities, including sampling, testing, and documentation for products.
• Ensure compliance with FDA, USDA, and other regulatory standards, as well as company policies and customer requirements.
• Maintain and enforce Current Good Manufacturing Practices (cGMP), Hazard Analysis and Critical Control Points (HACCP), and Food Safety Modernization Act (FSMA) guidelines.
• Monitor production processes to identify deviations and implement corrective actions.
• Conduct root cause analysis for quality issues and develop preventive measures.
• Collaborate with production and maintenance teams to ensure consistent product quality.
• Maintain accurate records of inspections, test results, and corrective actions.
• Prepare and present quality reports to management.
• Oversee calibration and maintenance of laboratory equipment.
• Train, mentor, and supervise QA technicians and staff.
• Schedule and manage QA team activities to ensure coverage across shifts.
• Promote a culture of continuous improvement and food safety awareness.

BASIC REQUIREMENTS:

• Bachelor’s degree in Food Science, Dairy Science, Microbiology, or related field (or equivalent experience) is required.
• Minimum of 2 years of experience in quality assurance within the food, beverage, and pharmaceutical industry; dairy experience is preferred.
• Minimum of 1 year in a supervisory quality role.
• Strong knowledge of HACCP, cGMP, FSMA, and regulatory compliance.
• Excellent analytical, problem-solving, and communication skills.
• Proficiency in Microsoft Office and quality management systems.

COMPETENCIES:

• Communication
  • Communicate clearly and effectively through multiple channels – oral, written, visual, and non-verbal – ensuring our messages are understood and delivered appropriately, whether in-person or digitally.
• Accountability
  • Take responsibility for actions and anticipate challenges before they arise.
  • Solve problems both within and outside of departments, proactively addressing issues as they occur.
• Customer Focused
  • Prioritize understanding and meeting both internal and external customer needs.
  • Ensure high levels of satisfaction and loyalty by anticipating customer requirements and striving for exceptional service.
• Initiative
  • Proactive in identifying opportunities and addressing potential threats.
  • Act independently and decisively, rather than waiting for situations to demand action.
• Problem-Solving
  • Possess the ability to identify and address complex issues with minimal guidance.
  • Skilled at analyzing challenges and finding practical, effective solutions.
• Collaboration
  • Take responsibility for deliverables while also supporting others to ensure that collective goals are met.
  • Able to work harmoniously with others toward a common goal, recognizing and valuing each person’s contributions, is fundamental to successful collaboration.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; talk and hear. The employee is frequently required to stand and walk. The employee must be able to reach, bend, extend, and lift 50-60 pounds

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The work environment may require working in the cooler room with varying degrees of temperature and may include contact with water or dairy liquids.
• Exposed to a noise level of 90 decibels. The noise level in the work environment is usually moderate/high. Wet/slippery work conditions.

Maola Local Dairies is a farmer-owned cooperative sustainably producing a full suite of nutritious dairy products. Maola processes milk, cream, butter, and dry milk powders through our network of six dairy processing plants. With a keen eye on quality, freshness, and love for the environment, Maola delivers dairy products that are both nutritious and sustainable to our local communities. For more information about Maola, please visit www.maolamilk.com.

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.