BERT OGDEN HARLINGEN HYUNDAI FIXED OPERATIONS DIRECTOR at Fiesta Mercedes Automotive Inc – Harlingen, Texas

Oversee Parts and Service department in conjunction with the Service and Parts Manager to establish processes, drive growth and profitability while providing exceptional customer service.

ESSENTIAL DUTIES

• Consult and collaborate with the Parts Manager and dealership management on all aspects of Fixed Operations.
  • Wholesale growth
  • All fill rate analysis
  • Lost sales tracking
  • General growth and profitability of the dealership parts business
• Develop, implement, and coordinate a strategic plan to maximize margins
• Lead a team of professionals to achieve aggressive sales goals and profit objectives
• Optimize parts inventory through the direction and influence of dealership management to ensure the attainment of Parts Sales objectives
• Drive growth and operational processes by utilizing the following tools, systems, products, and software:
  • MPI – Inspection Process
  • CSS – Competitive Services Strategy
  • Reynolds Advance Service preferred
  • Luxury Brand experience helpful
  • Valvoline chemical program
  • And others as determined
• Utilize systems, hardware, software, marketing, and products to maximize efficiency and accurately track inventory
• Implement and manage best practices that deliver exceptional CSI scores
• All other duties as assigned.

QUALIFICATIONS

• Track record of excellent Customer Service Index is a must
• Prior experience and proven success in leading and managing a team to meet or exceed clear goals and objectives
• Proven ability to attract, develop, and retain great talent
• Experience and desire to work with technology
• Professional appearance and work ethic
• Self-motivated, goal-oriented, and able to work within a fast-paced environment

EDUCATION and/or EXPERIENCE

• Minimum of 3+ years of automotive Service Director/Service Manager experience
• Bachelors, degree or equivalent experience

PHYSICAL REQUIREMENTS & WORK ENVIRONMENT

• Prolonged periods of sitting.
• Must be able to lift up to 20 pounds at times.
• Occasional lifting, standing, crawling, reaching, use of stairs.
• Occasional attendance at social gatherings.
• Ability to travel occasionally.
  

CERTIFICATES, LICENSES, REGISTRATIONS

• Valid Texas Driver's License

OTHER REQUIREMENTS

• Pass Background Check
• Pass Drug Test
• 21 Years-Old or Older

EMPLOYMENT BENEFITS INCLUDE:

• Paid Vacation and Holidays
• 401(K)
• Vision Insurance
• Dental Insurance
• Medical Insurance