Customer Experience Specialist in Fort Lauderdale, Florida at Tropic Ocean Airways

• Attend to the following- Car Services, manifest information, correction of routing, paperwork, cargo information, and/or special requests 

• Share expertise and best practices with new recruits and co-workers 

• Maintain excellent product knowledge and attend all training sessions 

• Participate in coaching sessions to find opportunities for improvement 

• Support sales agent/account executive/concierge team in non-revenue tasks.

• Demonstrate keen communication skills to provide excellence in customer service both internally and externally.  

Essential Skill Set: Accountability, Time Management, Multi-Tasking, Organization, Decision Making, Self Confidence, Listening, Dependability, Customer Service, Composure, Integrity.