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Manager of Patron Services & Ticketing at Pittsburgh Ballet Theatre – Pittsburgh, Pennsylvania

Pittsburgh Ballet Theatre
Pittsburgh, Pennsylvania, 15201, United States
Posted on
Updated on
Job Function:Executive/Management

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About This Position

Manager of Patron Services & Ticketing

Manager of Patron Services & Ticketing
Pittsburgh Ballet Theatre | Pittsburgh, PA

POSITION: Manager of Patron Services & Ticketing
DEPARTMENT: Marketing
CATEGORY: Full-time, FLSA Exempt
PAY RANGE: Starting at $65,000 annually

Position Summary
The Manager of Patron Services & Ticketing oversees all ticketing and subscription operations for Pittsburgh Ballet Theatre. This role manages subscription ticket campaigns, single ticket sales, reporting and patron services to ensure a seamless and exceptional customer experience. Reporting directly to the Director of Marketing, this role plays a key role in revenue generation and audience engagement.

Key Responsibilities
  • Subscription & Campaign Management
  • Set up subscription packages, pricing and seating\
  • anage renewals, acquisitions, reseating and payment plans
  • Coordinate subscription mailings and ticket fulfillment
  • Support outbound calling and sales efforts as needed

Ticketing Operations
  • Process single tickets, exchanges and internal ticket requests
  • Coordinate with outside vendors for dynamic pricing and ticket inventory management
  • Manage complimentary, VIP, sponsor, education and staff ticket allocations
  • Monitor sales, pricing and performance audits
  • Serve as a patron-facing representative at performances
  • Lead ticketing efforts for select special events
  • Liaise with box office partners and venue staff
Reporting & Systems Management
  • Generate daily, weekly and ongoing campaign reports
  • Execute event audits for post-performance settlements
  • Maintain and extract lists for renewals and marketing initiatives
  • Manage database updates and system communications
General Support
  • Route patron inquiries appropriately
  • Assist with additional marketing projects as needed
Qualifications
  • Bachelor's degree in Marketing, Communications, Sales or related field
  • Required experience with Tessitura
  • Strong Microsoft Office skills (Excel and Word)
  • Excellent organizational, communication and customer service skills
  • Ability to manage multiple priorities in a fast-paced environment
  • Interest in performing arts preferred
Physical & Technical Requirements
  • Routinely move boxes containing up to 20 lbs both in office and to & from performances
  • Prolonged periods of sitting, standing and computer work
  • Ability to operate standard office equipment

Pittsburgh Ballet Theatre provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Pittsburgh Ballet Theatre reserves the right to modify job responsibilities as organizational needs evolve.

Job Location

Pittsburgh, Pennsylvania, 15201, United States
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Job Location

This job is located in the Pittsburgh, Pennsylvania, 15201, United States region.

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