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Customer Service Representative- (ERP Experience Preferred)- Thomasville, Ga at Check-Mate Industries – Thomasville, Georgia

Check-Mate Industries
Thomasville, Georgia, 31792, United States
Posted on
NewJob Function:Customer ServiceEmployment Type:Full-Time
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About This Position

Customer Service Representative
Thomasville, Georgia

ESSENTIAL FUNCTIONS: Includes, but may not be limited to the following
  • Customer Service Representative establishes relationship with customers by communicating and resolving issues.
  • Customer Service Rep is responsible for order entry and/or maintenance for assigned accounts in ERP system (PLEX)
  • Customer Service Representative reviews plant delivery schedules versus requested dates and resolves any conflicts. Tracks and communicates any changes and potential service issues to the customer.
  • Customer Service Representative communicates order confirmations, changes and cancellations to both customers and internal CMI/CMINT team members.
  • Customer Service Representative informs sales and operations of any unresolved service issues; Recommends corrective action to customer issues as necessary.
  • Customer Service Representative reviews orders after shipment for billing accuracy and any quantity item errors.
  • Customer Service Representative manages the issuing of credits, return authorizations and pallet returns.
  • Customer Service Representative reviews inventory usage on stocked items, identifies and communicates items that have not tracked to plan.
  • Customer Service Representative communicates customer complaints to Operations, Planning, Quality Control, and Upper Management.
  • Customer Service Representative ensures that any customer complaints have been resolved in a satisfactory manner obtaining guidance/approval from supervisor when necessary.
  • Customer Service Representative communicates with Planners, Sales, Purchasing and Plant Management as needed.
  • Customer Service Representative prepares necessary reports for Plant Management and customers such as inventory and open order reports and tracks shipments associated with invoices
  • Customer Service Representative processes plant claims which include any deductions for shortages, quality issues and any miscellaneous items.
  • Customer Service Representative files any customer paperwork such as shipping documentation or customer orders in a timely fashion.
  • Customer Service Representative communicates quote requests to purchasing, sales, and estimating. Provides last-known order prices and quantities and completes component pricing spreadsheets with the assistance of purchasing.
  • Customer Service Representative forwards quotes from estimating to the customer.
  • Customer Service Representative works with plant management and upper management to help solve production or customer related issues.
  • Performs other duties as assigned.

MINIMUM REQUIREMENTS
  • High School Diploma or GED from Accredited Institution of Higher Learning
  • Manufacturing experience strongly preferred
  • Prior customer service preferred.
  • Microsoft Office Suite – basic to above average computer skills including Excel
  • ERP experience preferred
  • Ability to perform basic quantitative skills required,
  • Ability to work with all areas of the business including plant and sales personnel.
  • Professional verbal and written communication
  • Strong customer service advocacy and problem-solving skills
EOE/AA/M/F/VET/D

Job Location

Thomasville, Georgia, 31792, United States

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