Airport Concession Worker in Pullman, Washington at City of Pullman

NOW HIRING: Concessions Staff at The Elevator inside Pullman Moscow Regional Airport (PUW)

Join Team PUW and Help Create Exceptional Guest Experiences!

We’re looking for enthusiastic, people-focused individuals to prepare and serve delicious hand-crafted food and beverages and support customers with making purchases at the concessionaire. If you thrive in a fast-paced environment, love making meaningful connections, and have a passion for hospitality, this is the perfect opportunity for you.

The Concessions Staff will attend customers, ensure proper stock is maintained, and prepare food and beverages.

Duties/Responsibilities:

• Make coffee and lotus drinks, prepare food to correct specifications
• Prepare and serve alcoholic beverages
• Follow protocols for service and handling of alcohol
• Ensure customer satisfaction with all aspects of the concessionaire and dining experience
• Follow specific instructions regarding placement of product and preparation of product.
• Become well versed about the concept of the concessionaire so as to properly appraise guests of its offerings
• Ensure cash is handled appropriately and cash drawer balances at End of Day and Shift Change
• Prepare catering orders as instructed
• Documents feedback from guests in regards to desires and experiences within the airport
• Performs other duties as assigned

Required Skills/Abilities:

• Strong teamwork skills
• Excellent interpersonal skills with a focus on customer service
• Ability to maintain a welcoming atmosphere with coworkers and customers
• Basic cooking and knife skills
• Time management skills
• Ability to listen to, read, and follow instructions
• Familiarity with food handling, safety, and other restaurant guidelines
• Experience with or ability to learn Toast point of sale system

Education and Experience:

• Must have or be willing to acquire MAST Alcohol Server Permit
• Must have or acquire Washington State Food Handlers Card
• Previous customer service experience required. Previous restaurant experience preferred
• Successful completion of TSA required background check required

Physical Requirements:

• Must be 21 years or older
• Ability to stand for long periods of time
• Ability to traverse all parts of the airport quickly
• Must be able to lift up to 50 pounds at times

Compensation/Benefits:

• 20-40 hours per week, depending on schedule
• Starting wage $17.50 DOE, plus tips
• Positions may be eligible for retirement benefits through WA State DRS