Administrative Support Assistant in Waterbury, Vermont at ATA Services, Inc.

This role will be part of the Assister Program team and supports the business through technical processing tasks. The Assister Program certifies and supports individuals known as Assisters that work in hospitals, other medical providers’ offices, and community-based organizations and help Vermonters apply for and maintain state health benefits programs.

1. Data Review and Updates

Use, maintain and update the customer record management system with accurate and complete Assister and organization information.

Outreach primarily via email but by phone when needed to resolve data discrepancies.

2. Processing Customer Consent Forms

Process consent forms received electronically and via email with accuracy and in adherence to privacy and security requirements.

Provide professional and compassionate customer service, communicating with Assisters primarily by email when needed.

Coordinate and collaborate with the Assister Team and other Department of Vermont Health Access staff as needed.

3. Other Administrative duties as assigned

ATA Services, Inc., expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.