Relocation Coordinator in Columbia, South Carolina at Columbia Housing Authority

Position Title: Relocation Coordinator
Department: Maintenance
Reports To: Senior Vice President of Property Management & Maintenance
Employment Status: Full-Time
FLSA Status: Exempt
Salary Range: $45,300 – $72,000 Annually

At Columbia Housing (CH), our work goes beyond providing housing — we help strengthen communities, support families, and improve lives. We are seeking a dedicated, organized, and service-oriented Relocation Coordinator to join our team.

This position plays an important role in ensuring that residents affected by redevelopment and housing improvement initiatives receive the assistance, resources, and support necessary for a successful relocation experience.

If you are passionate about serving others, coordinating complex projects, and making a meaningful difference in your community, we encourage you to apply!

Columbia Housing offers a generous benefits package designed to support employees' health, financial well-being, work-life balance, and professional development.

Health & Wellness

• Medical, dental, and vision insurance

• Term life insurance

• Long-term disability insurance

• Flexible Spending Accounts (FSA)

• FREE gym membership

• Employee Assistance Program (EAP)

Retirement & Financial Benefits

• State Retirement System*

• 401(k) and 457 deferred compensation plans

Paid Time Off & Work-Life Balance

• Annual leave accrual

• Sick leave accrual

• 13 paid holidays

• Alternative work schedule options, including a four-day workweek, when applicable and approved

Professional Development

• Apprenticeship opportunities, when applicable

Benefits are subject to eligibility requirements, applicable plan provisions, and Columbia Housing policies.

The Relocation Coordinator is responsible for planning, coordinating, managing, and overseeing Columbia Housing's resident relocation programs and activities associated with development, redevelopment, and housing improvement initiatives.

This position ensures compliance with applicable federal relocation requirements, including the Uniform Relocation Assistance and Real Property Acquisition Policies Act (URA), Rental Assistance Demonstration (RAD) Program, and Section 18 requirements.

The Relocation Coordinator works collaboratively with residents, Property Management, Real Estate Development, the Housing Choice Voucher Program, contractors, and other stakeholders to facilitate timely, organized, and compliant relocation activities.

The successful candidate will demonstrate strong organizational skills, attention to detail, regulatory knowledge, effective communication, and a commitment to providing exceptional resident services.

All responsibilities must support Columbia Housing's mission, strategic goals, and organizational objectives.

Relocation Planning & Project Coordination

• Develop, prepare, and implement relocation plans for new development and redevelopment projects in coordination with Real Estate Development, Property Management, the Housing Choice Voucher Program, and private development partners, as applicable.

• Coordinate relocation activities associated with RAD, Section 18, and other applicable redevelopment initiatives.

• Assist in developing project-specific relocation plans, schedules, budgets, and implementation strategies.

• Collaborate with Capital Assets staff, development partners, and other stakeholders to ensure relocation activities align with established development schedules and project milestones.

• Develop, monitor, and maintain relocation schedules to ensure activities are completed accurately and within required timeframes.

• Provide oversight, training, and ongoing support for relocation activities and related processes.

Regulatory Compliance & Documentation

• Ensure relocation activities comply with applicable URA, RAD, Section 18, HUD, and Columbia Housing requirements.

• Prepare and issue required relocation notices, including General Information Notices, Notices of Eligibility for Relocation Assistance, Notices of Displacement, and 90-Day Notices to Vacate.

• Ensure required notices are accurate, properly documented, and issued within applicable regulatory timeframes.

• Maintain relocation data and complete required documentation, including relocation checklists and submissions through the RAD Resource Desk and other applicable federal reporting systems.

• Establish, maintain, and audit individual household relocation files to ensure accuracy, completeness, and compliance with applicable requirements.

• Interpret and apply relevant federal regulations, agency policies, and established relocation procedures.

Resident Services & Communication

• Serve as the primary liaison for residents throughout the relocation process, providing clear communication, guidance, and assistance before, during, and after relocation.

• Conduct individual household assessments to identify relocation needs, preferences, accessibility requirements, and other circumstances that may affect the relocation process.

• Complete required household assessment documentation before relocation activities begin.

• Provide residents with information and counseling regarding available relocation options, assistance, and applicable benefits.

• Coordinate with Property Management and participate in pre-relocation meetings to communicate project timelines, relocation requirements, and available resources.

• Respond promptly and professionally to resident questions, concerns, and complaints, working toward appropriate and timely resolutions.

• Maintain ongoing communication with residents to support a positive and organized relocation experience.

Housing Resources & Relocation Logistics

• Identify and secure appropriate temporary and permanent relocation housing resources.

• Research available rental housing and identify comparable replacement units that meet applicable relocation requirements.

• Assist residents with housing referrals, rental applications, and other relocation-related documentation.

• Arrange transportation for residents to view potential replacement housing, as needed.

• Coordinate resident moving schedules and logistics with third-party moving companies and other service providers.

• Arrange packing materials, packing assistance, and other relocation-related services when necessary.

• Conduct pre-move assessments to determine resident readiness and identify potential relocation concerns.

• Coordinate pest control treatments, including bedbug remediation and other necessary services, before relocation when applicable.

Contract Administration & Vendor Coordination

• Manage contracts associated with relocation services, including moving companies, pest control providers, and cleaning services.

• Monitor contractor performance to ensure compliance with contractual requirements, established schedules, and service expectations.

• Coordinate with Columbia Housing's Procurement Department to obtain additional services and resources as needed.

• Maintain effective working relationships with vendors, contractors, and project stakeholders to support timely completion of relocation activities.

Financial Administration, Claims & Reporting

• Prepare, review, and process relocation assistance claims and payments using applicable HUD forms and required documentation.

• Coordinate utility reimbursements, moving expense claims, rental assistance claims, and other eligible relocation payments.

• Work collaboratively with Columbia Housing's Finance Department to ensure accurate and timely processing of relocation-related payments.

• Collect, review, verify, and analyze relocation data to ensure accuracy and regulatory compliance.

• Prepare weekly, monthly, annual, and other required reports regarding relocation activities, project progress, expenditures, and compliance.

• Maintain organized and accurate records to support internal reviews, audits, and federal reporting requirements.

Additional Responsibilities

• Perform other related duties and responsibilities as assigned to support departmental operations and Columbia Housing's mission.

The successful candidate must demonstrate:

• Knowledge of residential relocation processes, housing resources, and the rental market in the Columbia, South Carolina area.

• Knowledge of or the ability to interpret and apply HUD regulations, URA requirements, RAD requirements, Section 18 requirements, and related agency policies.

• Strong project coordination, logistical planning, scheduling, and organizational skills.

• Ability to coordinate multiple projects, deadlines, contractors, and stakeholders simultaneously.

• Ability to independently research, interpret, and implement policies, regulations, and procedures.

• Strong written and verbal communication skills, including the ability to explain complex information clearly to residents and stakeholders.

• Excellent customer service, conflict resolution, and problem-solving skills.

• Ability to work effectively with individuals and households with varying needs and circumstances.

• Strong attention to detail and the ability to maintain accurate records, reports, and compliance documentation.

• Ability to exercise sound judgment, maintain confidentiality, and work independently with minimal supervision.

• Ability to understand and effectively communicate oral and written instructions.

• Bachelor's degree in Business Administration or a related field.

• Minimum of four (4) years of professional experience in procurement administration, compliance, relocation coordination, HUD program administration, property management, or affordable housing compliance experience

• An equivalent combination of education and relevant experience may be considered.

• A valid South Carolina driver's license is required.

• Must meet eligibility requirements for coverage under Columbia Housing's automobile insurance plan at the standard rate.

Candidates must possess strong computer skills, including proficiency in:

• Microsoft Word

• Microsoft Excel

• Microsoft PowerPoint

• Microsoft Outlook

• Electronic recordkeeping, data management, and reporting

Candidates must also demonstrate the ability to learn and effectively utilize additional computer systems and software applications required to perform assigned responsibilities.

Job Knowledge & Decision-Making: Demonstrates the knowledge, skills, and abilities necessary to perform assigned responsibilities effectively. Applies sound judgment and makes informed decisions consistent with organizational policies, procedures, and expectations.

Commitment to Excellence: Establishes high performance standards, demonstrates dedication to achieving goals, meets deadlines, and remains focused on results despite challenges.

Customer Service: Provides responsive, courteous, and professional service to residents, coworkers, contractors, and other stakeholders. Demonstrates a commitment to understanding and addressing customer needs.

Effective Communication: Communicates clearly, professionally, and respectfully, both verbally and in writing. Actively listens, shares important information promptly, and promotes mutual understanding.

Initiative & Problem-Solving: Proactively identifies challenges, recommends solutions, and takes appropriate action. Demonstrates a willingness to learn, accept feedback, and pursue continuous improvement.

Responsiveness & Accountability: Demonstrates dependability, accepts responsibility for assigned duties, follows through on commitments, and takes ownership of work quality and outcomes.

Teamwork & Collaboration: Works cooperatively with colleagues and stakeholders, values diverse perspectives, welcomes constructive feedback, and contributes to a positive, productive work environment.

The physical requirements described below are representative of those necessary to perform the essential functions of this position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.

This position requires frequent travel to housing communities, relocation sites, and other locations, including transporting residents in an agency vehicle.

Regular activities may include walking, driving, sitting, standing, reaching, grasping, operating computers and office equipment, attending on-site and off-site meetings, and communicating in person, in writing, and by telephone.

The employee may occasionally be required to lift or transport items weighing up to 25 pounds.

Work is generally performed in an office environment with a moderate noise level. The position also requires travel to residential communities, redevelopment sites, and other off-site locations to coordinate and oversee relocation activities.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.

At Columbia Housing, every position contributes to our mission of serving residents and strengthening communities. As a Relocation Coordinator, you will play a direct role in helping individuals and families navigate important housing transitions while supporting the continued development and improvement of our communities.

If you are organized, detail-oriented, committed to regulatory compliance, and passionate about helping others, we encourage you to apply and become part of the CH Team!

OUR WORK MAKES A DIFFERENCE!

Columbia Housing is a Section 3 Compliant Employer.

Equal Opportunity Employer

Columbia Housing is an Equal Opportunity Employer committed to providing employment opportunities without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, political affiliation, marital status, or veteran status.