Can I apply directly for this job on this page?

Yes, you can begin your application on this page using a quick form. You'll then be redirected to the employer's career site to complete the full application process.

What is the role of a 9-1-1 Training and Education Specialist at Capital Area Council of Governments (TX)?

The 9-1-1 Training and Education Specialist position at Capital Area Council of Governments (TX) is a Full-Time opportunity in the relevant field.

Where is this 9-1-1 Training and Education Specialist job located?

Austin, Texas, 78744, United States

What industry does this 9-1-1 Training and Education Specialist position belong to?

This role spans multiple industries.

What is the expected salary for this 9-1-1 Training and Education Specialist job?

$55,000 – $65,000 Yearly Salary

9-1-1 Training and Education Specialist job near me in Austin, Texas at Capital Area Council of Governments (TX)

Performs highly complex (senior-level) training and educational development work in support of emergency communications operations. Coordinates the development and delivery of public education programs to promote 9-1-1 awareness, and the development and instruction of training curricula for regional public safety telecommunicators. Works under limited supervision with moderate latitude for the use of initiative and independent judgement.

Essential duties and functions include the following. Other related duties may be assigned.

Develops and maintains curricula, course outlines, instructional methods, training aids, manuals, and other instructional materials and products.
Facilitates and delivers in-person and virtual training sessions for public safety telecommunicators, including continuing education and specialized modules (e.g., crisis communications, train-the-trainer, mental wellness).
Coordinates with regional Emergency Communications Center (ECC) staff and partners to assess training needs and develop effective instructional solutions.
Maintains training schedules, tracks certifications, and assists with TCOLE (Texas Commission on Law Enforcement) reporting requirements for telecommunicator training.
Evaluates training effectiveness through assessments, feedback surveys, and performance metrics.
Analyzes training content for accessibility and recommends changes to remediate accessibility concerns.
Develops and delivers engaging public education content and presentations to promote the appropriate use of 9-1-1 services to schools, community organizations, and the public.
Coordinates and participates in community outreach campaigns, fairs, events, and targeted education programs.
Creates and distributes multimedia outreach materials including flyers, brochures, videos, and social media content tailored to a diverse audience.
Assists in evaluating public awareness and campaign outcomes through surveys, analytics, and community feedback.
Assists in the development of public education and training plans in coordination with the 9-1-1 Training and Education Manager.
Prepares documentation, reports, and materials to support compliance with state-mandated training and outreach standards.
May assist in developing and submitting procurement documentation related to training, professional development, and education initiatives.
Travel throughout the region to deliver training and attend outreach events.
Occasional evening or weekend work for training delivery, special events, or as needed to support division functions in emergency situations.

Experience and education beyond levels required may substitute for required education and experience, respectively, at the hiring manager’s discretion.

Experience

Minimum three (3) years of experience in emergency communications, training program administration, or public education, or a closely related field.

Education

Graduation from an accredited college or university is required.

Certifications

Certification as a TCOLE Basic Instructor within 90 days of employment is required.

Preferred

Active TCOLE Basic (or higher) Telecommunicator License or experience working in or supporting Emergency Communications Center operations
Emergency Number Professional (ENP) or Registered Public-Safety Leader (RPL) certification
Proficiency in eLearning, design, and/or marketing software
Ability to pass a Criminal Justice Information System (CJIS) background clearance within 90 days of hire
Bilingual in English and Spanish

Knowledge of training and development methodologies, instructional design, and adult learning principles
Knowledge of learning management and learning content management systems
Knowledge of public education campaign strategies, media engagement, and community outreach
Knowledge of TCOLE rules and requirements for telecommunicator training and certification
Knowledge of 9-1-1 systems, PSAP operations, and current technologies used in emergency communications
Skills in instructional and curriculum design, classroom facilitation, and public speaking
Skills of 9-1-1 systems, ECC operations, and current technologies used in emergency communications
Skills in public engagement, media coordination, and community relationship building
Ability to formulate learning/training objectives, and assess effectiveness of training and training needs
Ability to analyze training and outreach needs and implement effective solutions
Ability to communicate effectively, both orally and in writing
Ability to work independently and collaboratively in a regional or multi-agency environment

9-1-1 Training and Education Specialist in Austin, Texas at Capital Area Council of Governments (TX)

Explore Related Opportunities

Job Description

Scan to Apply

Job Location

Frequently asked questions about this position

Similar Jobs In Austin, Texas

Business Development Specialist (US)

Generator Field Technician

Client Enrollment Specialist (Inside Sales)

Play & Learning Specialist (Seasonal)

Airbrush Technician - Paid Training

Apply Now