Manager, Caregiver Engagement Operations in United States at Jobgether
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Job Description
This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Manager, Caregiver Engagement Operations in United States.
This role is an exciting opportunity to shape and elevate the caregiver experience within a mission-driven healthcare environment focused on supporting children with complex medical needs. As a strategic and operational leader, you will drive initiatives that improve trust, engagement, and satisfaction across the full caregiver journey. Working cross-functionally with clinical, operational, and product teams, you will transform caregiver insights into meaningful operational improvements and scalable programs. You’ll play a key role in defining experience standards, enhancing service consistency, and ensuring families feel heard and supported at every interaction. This position is ideal for someone passionate about healthcare innovation, operational excellence, and building systems centered around empathy and human connection. You’ll thrive in a collaborative environment that values creativity, accountability, and measurable impact.
- Own and improve caregiver experience outcomes, including accountability for Net Promoter Score (NPS) performance and satisfaction trends.
- Partner with cross-functional stakeholders to define, standardize, and operationalize the caregiver experience across all touchpoints.
- Collect and analyze caregiver feedback from surveys, support programs, advocacy councils, and direct interactions to identify opportunities for improvement.
- Translate qualitative insights into scalable operational workflows, standards, and process enhancements.
- Lead caregiver-focused programs, including Patient Family Advocacy Council (PFAC) initiatives and peer-to-peer support programs.
- Develop and maintain operational standards to ensure consistency and reduce variability in caregiver interactions.
- Collaborate with Learning & Development teams to embed caregiver experience principles into onboarding and ongoing training.
- Monitor key engagement and trust metrics, communicate findings to leadership, and recommend actionable improvements.
- Support operational teams with tools, guidance, and feedback mechanisms that enhance caregiver interactions and reduce workflow complexity.
- 3–5+ years of experience in operations, customer experience, service delivery, or related fields.
- Experience working with Medicaid families, caregivers, or patient-focused healthcare populations.
- Proven success improving customer or patient satisfaction metrics and operational performance.
- Strong ability to transform qualitative feedback into practical operational solutions and scalable processes.
- Experience managing cross-functional initiatives in complex, fast-paced environments.
- Excellent communication, collaboration, and stakeholder management skills.
- Analytical mindset with the ability to identify trends, measure impact, and drive continuous improvement.
- Experience in healthcare, pediatric care, or value-based care environments is strongly preferred.
- Passion for improving healthcare access, caregiver support, and patient-centered experiences.
- Competitive salary ranging from $75,000 to $110,000 plus annual bonus incentives.
- Eligibility for employee equity purchase programs.
- Comprehensive medical, dental, and vision insurance plans.
- Healthcare Flexible Spending Account (FSA) and company-funded Health Savings Account (HSA).
- 401(k) plan with 4% company match, fully vested from day one.
- Employer-paid short-term and long-term disability coverage.
- Life insurance coverage equal to 1x annual salary.
- Generous paid time off including 20 PTO days, 10 company holidays, and 2 floating holidays.
- Paid parental leave for new parents.
- Inclusive, collaborative, and mission-driven company culture focused on innovation and empathy.
- Opportunities to contribute to meaningful healthcare transformation initiatives impacting families nationwide.