Fleet Support & Field Activation Associate in at Firefly

We are looking for a detail-oriented and proactive Fleet Support & Campaign Activation Associate professional to join our New York team. Based in Astoria, this role is central to our day-to-day driver and fleet operations, campaign coordination, and field activation support. This serves as a critical on-the-ground resource for drivers, fleet owners, experiential campaigns and cross-market coordination.

Driver & Fleet Support

• Serve as the primary point of contact for drivers visiting the shop location addressing driver questions related to payments, campaigns, onboarding, and general operational support.

• Process ad hoc TLC permit requests in a timely and accurate manner.

• Manage fleet communications, including recall service notifications and payment inquiries.

• Communicate with fleet owners on a weekly basis to provide and gather regular operational updates, including recall-related communications.

Campaign & Event Coordination

• Coordinate POP photo shoots, ensuring logistics, scheduling, and quality standards are met.

• Provide on-the-ground support at experiential activations to increase physical presence in the field, ensure campaign quality, and resolve issues in real time.

• Support swarm coordination in the New York market.

Eastern Markets Support

• Coordinate and communicate with drivers participating in Swarm and POP events across other Eastern Markets, including Boston, DC, and Philadelphia, to ensure smooth and consistent operations.

• Act as a regional liaison to maintain alignment on campaign execution and field activity across the Eastern Market footprint.

Skills & Experience

• 0–2 years of experience in customer service, operations, logistics, field coordination, or a related support role.

• Strong interpersonal and communication skills, with the ability to manage high-volume, in-person driver interactions professionally and efficiently.

• Highly organized with the ability to prioritize and multitask across concurrent responsibilities.

• Comfortable working in a fast-paced, on-site environment with regular real-time problem-solving demands.

• Proficiency with basic productivity tools (email, spreadsheets, messaging platforms).

Preferred Qualifications

• Familiarity with the taxi or fleet/transportation industry operations is a plus.

• Prior experience supporting experiential marketing activations, photo shoots, or on-the-ground event coordination is a plus.

• Experience coordinating across multiple markets or remote locations preferred.

• Ability to travel occasionally to Eastern Market cities (Boston, DC, Philadelphia) as needed.