Motor Coach Operations Manager in Livonia, Michigan at National Trails

The Motor Coach Operations Manager oversees daily operational performance for our charter and line-run motor coach division. This role leads dispatch, driver scheduling, fleet readiness, safety compliance, and customer service execution. The ideal candidate is a proactive, solutions-driven leader who ensures safe, reliable, and exceptional service delivery.

Essential Duties & Responsibilities

• Direct day-to-day motor coach operations to ensure safe, on-time, and high-quality service.
• Oversee dispatch functions, including trip assignments, driver scheduling, and after-hours on-call rotation.
• Maintain accurate bus availability, out-of-service reporting, and spare bus utilization.
• Partner with maintenance leadership to monitor fleet readiness and escalate urgent mechanical issues.
• Communicate with drivers regarding trip updates, policy expectations, and incident response.
• Ensure compliance with DOT, FMCSA, state regulations, and internal safety standards.
• Review and approve driver hours, payroll, and timekeeping accuracy.
• Coordinate charter logistics, customer requirements, and special service needs.
• Support recruiting, onboarding, and development of drivers and dispatch staff.
• Lead operational reporting, and continuous improvement initiatives.
• Serve as point of contact for escalated customer issues and service disruptions.

Work Enviroment

• Fast-paced transportation operations environment.
• Requires availability for occasional evenings, weekends, and on-call rotation.

What We Offer

• Competitive salary
• Comprehensive medical, dental, and vision benefits
• Paid time off and company holidays
• 401k with Company Match
• Professional development and advancement opportunities

• 3–5 years of transportation operations experience; motor coach or school bus preferred.
• Strong knowledge of DOT/FMCSA regulations and hours-of-service requirements.
• Proven leadership experience with frontline transportation teams.
• Excellent communication, problem-solving, and decision-making skills.
• Ability to manage high-volume, time-sensitive operational demands.
• Experience with dispatching systems, GPS/telematics, and scheduling tools.