Project Coordinator - Customer Service in Austin, Texas at McCoy-Rockford Inc

GENERAL DESCRIPTION:

The Project Coordinator – Customer Service is responsible for providing day-to-day support for customer accounts by managing orders, coordinating schedules, and ensuring accurate communication across all project stakeholders. This role plays a critical part in maintaining organization, accuracy, and responsiveness throughout the project lifecycle. The position requires strong attention to detail, coordination skills, and the ability to manage multiple priorities. The Project Coordinator supports successful project execution and contributes to overall customer satisfaction.

DUTIES AND RESPONSIBILITIES:

Operational / Process Responsibilities

Reporting Support

Audit and Compliance

Systems / Process Improvements

Customer Service Execution

What Success in This Role Looks Like:

Success is demonstrated by accurate order processing, strong communication, and efficient coordination across all project activities. The Project Coordinator – Customer Service ensures projects remain organized, on schedule, and supported throughout execution. This role contributes to customer satisfaction through responsiveness and attention to detail. Long-term success is reflected in reliability, consistency, and reduced errors.

KEY SELECTION & SUCCESS FACTORS

WORK EXPERIENCE:

EDUCATION REQUIREMENTS:

PREFERRED QUALIFICATIONS:

WORK ENVIRONMENT: (overtime, travel, physical demands, conditions)

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.