Doctoral Enrollment Advisor in Laurel, Maryland at Capitol Technology University

About Capitol Technology University

Capitol Technology University is the only independent university in Maryland dedicated to engineering, computer science, information technology and management of technology. Founded in 1927, Capitol Technology University is a regionally accredited institution offering associate, bachelor's, master's and doctorate degrees, as well as professional development training and certificates. The university's 52-acre campus is located in Laurel, Maryland, a suburban setting midway between Washington, DC and Baltimore. Capitol Technology University blends academic excellence with practical learning experiences that prepare students for a range of challenging and competitive careers.

Position Summary:
The Doctoral Enrollment Advisor, reporting to the Director of Doctoral Admissions, plays a pivotal role in the admissions process, focusing on assisting prospective doctoral students in their journey towards enrollment. As an essential member of the admissions team, the Enrollment Advisor effectively communicates the university's value propositions, guides prospective students through the enrollment process, and ensures a seamless transition into their chosen academic program.

Key Responsibilities:

• Serve as first point of contact for prospective students, providing support on both programmatic questions and the application process.
• Conduct initial review of all application materials to ensure completion, evaluate adherence to baseline program requirements, and determine eligibility. Communicate with applicants to triage application materials, address missing and incorrect information, and notify applicants who do not meet baseline criteria.
• Maintain accurate and confidential information in the client relationship management systems (CRM) within a regulated environment, ensuring compliance with data protection regulations.
• Analyze internal reports and collaborate in the development of recommendations for improving admission procedures and implementing best practices.
• Collaborate closely with the Administrative Assistant to coordinate daily activities, including communication, document collection, and virtual meetings. Foster a strong team relationship within the admissions department and across functional departments.
• Review incoming applications and proactively drive the completion of partial applications to expedite the admissions process.
• Identify, develop, and implement administrative solutions as needed to streamline processes and enhance efficiency.
• Perform other duties as assigned by the Director of Doctoral Admissions.
• Support the Graduate Faculty and Staff with events.
• Collaborate with Graduate Faculty & Staff to ensure successful transition between departments.

Qualifications:

Required Knowledge, Skills, and Abilities

• Bachelor's degree.

• Two (2) years of professional experience in Higher Education.

• Flexible schedule and ability to use various communication platforms
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities.
• Proficiency in client relationship management systems (CRM).
• Ability to work collaboratively in a team-oriented environment.
• Exceptional attention to accuracy and detail.
• Adaptable and open to process improvement.
• Previous experience in admissions or related fields is a plus.
• Strong organizational skills
• Ability to work towards defined goals
• High energy

Capitol Technology University is proud to be an equal opportunity employer committed to hiring a diverse and inclusive workforce. As stated in our Equal Employment Policy, part of our commitment to a diverse and inclusive workforce, Capitol Technology University provides equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of sex, sexual orientation, gender (including gender identity and/or expression), pregnancy, race, color, creed, national or ethnic origin, citizenship status, religion or similar philosophical beliefs, disability, marital and civil union status, age, genetic information, veteran status, personal political views or any personal attribute or characteristic that is protected by applicable local, state or federal laws.