Business Applications Coordinator in Martinsville, Virginia at The Lester Group Inc and all of its wholly owned subsidiaries

Salary: $23.00 - $26.00/hr
The Lester Group Inc and all of its wholly owned subsidiaries
Martinsville, Virginia, 24112, United States
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Job Description

This position works under the direction of the Business Information Systems Manager and escalates complex, high-impact, or non-routine issues for resolution.


Responsibilities


System Administration
  • Provide day-to-day user support for assigned business applications.
  • Assist with testing, documentation, and user communications.
  • Investigate issues and escalate unresolved problems.
  • Complete routine user setup and configuration updates following established procedures.


    • Business Intelligence
  • Run, maintain, and update standard reports.
  • Use existing queries and report templates with basic modifications.
  • Help maintain reporting accuracy, consistency, and accessibility across departments.


    • Process & Data Improvement
  • Document current procedures and identify issues for management review.
  • Follow established data standards and report data-quality concerns.
  • Assist with improvement and implementation projects as assigned.


    • User Support and Training
  • Assist training new users using company systems and best practices.
  • Support user adoption of new systems and technologies.
  • Provide help desk support across the main ERP systems.
  • Provide helpdesk support for Microsoft suite.
  • Provide occasional hardware and workstation support.



    • Qualifications
  • Willingness to learn SQL, Crystal Reports, and ERP functionality.
  • Basic to Intermediate proficiency with Microsoft O ice.
  • Excellent problem-solving and critical thinking skills.
  • Demonstrated logical and analytical thinking.
  • E ective communication skills; able to tailor informational conversations for individuals across multiple roles and skillsets.
  • Ability to stay highly organized while managing multiple support requests.
  • Ability to adapt to changing priorities and business needs.
  • Ability to travel as needed.
  • Able to provide support (as an additional resource) to Windows-based workstations, printers, and other peripherals.


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    Job Location

    Martinsville, Virginia, 24112, United States

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