Sr. Accounts Receivable Specialist in Atlanta, Georgia at Spectra Metals Sales Inc

Spectra Gutters is looking for a Sr. Accounts Receivable Specialist to join our team in Atlanta, GA. The Accounts Receivable Lead serves as a subject matter expert and working lead for Accounts Receivable processes, policies, systems, and customer account resolution. This position manages complex and high-volume customer portfolios across multiple geographic regions while providing day-to-day guidance, training, and support to Accounts Receivable team members. The role works closely with customers and internal departments to resolve account issues, reduce collection risk, maintain accurate financial records, and promote consistent Accounts Receivable practices across the organization.

Responsibilities

• Serve as the first point of contact, subject matter expert, and working lead for Accounts Receivable processes, policies, systems, and complex or escalated account concerns, without direct supervisory authority unless otherwise assigned.
• Manage a portfolio of corporate, Premier, complex, or high-volume customer accounts across multiple or expanded geographic regions.
• Monitor assigned accounts and aging reports to identify overdue balances, payment issues, disputes, unapplied cash, deductions, and potential collection risks.
• Contact customers regarding past-due balances, payment commitments, account discrepancies, disputed invoices, and required supporting documentation.
• Research and resolve complex or escalated account issues, including short payments, deductions, credits, payment application errors, unapplied funds, and invoice disputes.
• Coordinate with Sales, Branch Operations, Customer Service, Cash Application, and other internal departments to resolve account issues and support timely collections.
• Provide guidance, coaching, training, and day-to-day support to Accounts Receivable Specialists and new employees regarding collection techniques, account research, documentation, customer communication, and established procedures.
• Assist department leadership with workflow coordination, portfolio assignments, regional coverage, workload balancing, coverage planning, and special projects, including during employee absences or periods of increased volume.
• Provide cash-posting coverage by applying customer payments, researching unapplied funds, and reconciling payment activity.
• Review and maintain collection notes, customer correspondence, payment commitments, adjustments, account documentation, and supporting records to ensure completeness, accuracy, and compliance with established procedures.
• Help establish and maintain consistent Accounts Receivable procedures, documentation standards, and collection practices across regions while identifying recurring issues and recommending process improvements.
• Prepare and communicate account status updates, aging information, collection risks, customer disputes, and process concerns to department leadership, escalating significant matters to management as appropriate.
• Assist with month-end closing activities, account reconciliations, audit requests, write-off documentation, and other financial reporting requirements.
• Handle sensitive financial and customer information with discretion and confidentiality.
• Perform additional Accounts Receivable and Finance responsibilities as assigned.

• High school diploma or equivalent required.
• Associate degree in Accounting, Finance, Business Administration, or a related field preferred.
• Five or more years of progressive experience in Accounts Receivable, collections, cash application, or customer account management preferred.
• Previous lead, senior-level, training, or subject matter expert experience strongly preferred.
• Experience managing high-volume, complex, corporate, national, or multi-location customer accounts preferred.
• Experience working within manufacturing, distribution, construction materials, or another multi-location organization preferred.
• Strong understanding of Accounts Receivable processes, account reconciliation, collection practices, cash application, deductions, and payment research, with the ability to analyze account activity, identify discrepancies, and resolve complex payment and account issues.
• Proficiency with Microsoft Excel and accounting or enterprise resource planning systems.
• Strong written and verbal communication skills, including the ability to communicate effectively with customers, internal teams, and department leadership.
• Ability to prioritize and manage multiple regions, customer portfolios, deadlines, and escalated issues.
• Demonstrated ability to provide guidance, coaching, and training while maintaining positive working relationships with customers and internal teams.

At Spectra Gutter Systems, our people are at the center of our success. As a leading manufacturer and distributor of rainware and gutter products, we offer a collaborative, fast-paced environment where employees can make a meaningful impact, contribute to continuous improvement, and grow alongside the organization. Join a team that values accountability, partnership, and exceptional service to our customers.