Retail Market Manager in Hatley, Wisconsin at Bank of Wisconsin

POSITION SUMMARY

The Retail Market Manager is responsible for implementing and executing a sales and service culture to increase profitability at all assigned branch locations. This position is held accountable for small business banking consumer lending, customer experience, deposit generation, retention / growth of market share and revenues, and training / development of colleagues. The Retail Market Manger is expected to grow the Retail and Small Business segments of the bank in providing financial solutions for customers and has overall accountability for the performance management of all assigned locations, while having direct oversight of one location.

PRIMARY RESPONSIBILITIES

Achieves Retail banking goals for all branches by:

· Overseeing sales, service, operational and financial goals and customer experience

· Developing and implementing key initiatives

· Implementing growth goals including but not limited to branch sales and service goals

· Managing sales efforts through implementation of sales routines, SMART goals, and coaching

· Establishing appropriate controls to ensure full compliance with applicable laws and regulations

· Partnering with revenue generating departments including but not limited to Mortgage, Commercial, Wealth Management, Private Banking, as well as Marketing and Human Resources to deliver exceptional sales, service and operational results

· Adhering to all compliance rules and regulations, and working closely with compliance

Grows profitability by:

· Managing small business activities by prospecting new relationships

· Deepening and retaining existing relationships

· Referring customers and prospects across other lines of business

· Seeking new business opportunities by networking and centers of influence

· Selling and conducting consumer loans, and overdraft protection

· Developing short- and long-term plans for achieving sales, service, operational and financial goals

Provides leadership of direct reports at all assigned branches by:

· Coaching and regular branch visits to establish goals and develop actions to meet or exceed expectations

· Providing consistent inspection for results and timely coaching for improved performance

· Being involved with bank-sponsored events and other community activities along with direct reports

· Proactively partnering with VP, Branch Banking and Human Resources to discuss colleague performance and/or performance/ behavior concerns to address issues promptly, including appropriate documentation as necessary

· Reviewing performance and at-work behaviors through accurate assessments and thoughtful interactions

· Conducting regular and ongoing sales meetings to identify opportunities and recognize positive outcomes/behaviors

SECONDARY RESPONSIBILITIES:

· Actively participate as needed on bank sponsored committees

· Seek ways to streamline services / workflow to improve efficiency

· Other duties as assigned

ADA

Bank of Wisconsin is committed to the full inclusion of all qualified individuals. As part of this commitment, Bank of Wisconsin will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources.

SKILLS

· Good communication and interpersonal skills

· Knowledgeable in state and federal compliance regulations and bank policies / terminology

· Good marketing and business development skills

· Ability to work in a fast-paced environment with deadlines and priorities changing daily

· Excellent organizational and time management abilities

· Good complex problem solving and attention to details

· Good leadership and team building abilities

· Ability to define and solve problems

· Good computer skills

· Ability to work on moderately complex to complex projects with minimal supervision

QUALIFICATIONS

· 4 years of small business and consumer lending experience (previous lending authority preferred)

· 7 years of directly related work experience or equivalent combination of education and experience

· 2 years of multi-branch management preferred

· S.A.F.E. Act registry

· Bachelor’s degree preferred or equivalent work experience