IT Telecommunications Engineer II in Chesapeake, Virginia at City of Chesapeake Human Resources
NewSalary: $78892 - $104532Industry: Government/Civil ServiceJob Function: Engineering
City of Chesapeake Human Resources
Chesapeake, Virginia, 23322, United States
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Job Description
Working Title of Vacant PositionIT Telecommunications Engineer II
Job Type: Full Time
Posting Type: Public
Number of Vacancies: 1
Department: INFORMATION TECHNOLOGY
Division: IT TECH SUPPORT
Requisition Number: 2026436
Number of hours worked per week: 40+
Work Schedule: Monday – Friday-8 am – 5 pm Alpha Status: This position has been designated as Alpha requiring employees to work during inclement weather, regardless of the City’s operational status. Must be available to work evenings, weekends, and holidays when required to meet operational needs. Rotating on-call requirement. | Occasionally- Up to 1/3 of the time.
Work Site Location: Chesapeake, VA
Position Driving Requirement: O - Occasional
Pay Basis: Semi-Monthly
Advertised Salary:
Job Description:
The ideal IT Telecommunications Engineer will have hands-on experience supporting modern Voice over Internet Protocol (VoIP) technologies, Session Initiation Protocol (SIP) systems, telecommunications networks, and cloud communication platforms. Experience with Mitel MiCollab, Mitel Contact Center, Grandstream Analog Telephone Adapters (ATA), and Amazon Web Services (AWS) Connect is strongly preferred.
This is an excellent opportunity for an experienced IT Telecommunications Engineer who enjoys solving complex technical challenges, improving system performance, and delivering dependable communication solutions that support essential public services.
Skills & Qualifications:
Soft Skills:
The City of Chesapeake offers an exceptional range of benefits. Please browse our Benefits Brochure, for a full list of benefits and employee perks.
Required Qualifications:
Preferred Qualifications:
Job Open Date: 09/10/2026
Job Close Date: 10/02/2026
Special Instructions to Applicants:
Job Type: Full Time
Posting Type: Public
Number of Vacancies: 1
Department: INFORMATION TECHNOLOGY
Division: IT TECH SUPPORT
Requisition Number: 2026436
Number of hours worked per week: 40+
Work Schedule: Monday – Friday-8 am – 5 pm Alpha Status: This position has been designated as Alpha requiring employees to work during inclement weather, regardless of the City’s operational status. Must be available to work evenings, weekends, and holidays when required to meet operational needs. Rotating on-call requirement. | Occasionally- Up to 1/3 of the time.
Work Site Location: Chesapeake, VA
Position Driving Requirement: O - Occasional
Pay Basis: Semi-Monthly
Advertised Salary:
$78,892-$104,532; Depending on qualifications and experience.
Job Description:
The IT Telecommunications Engineer plays a vital role in designing, implementing, maintaining, and optimizing the City of Chesapeake’s unified communications and telephony infrastructure. This position ensures reliable, secure, and scalable voice, collaboration, and contact center services that support City operations and enhance communication across the organization.
The ideal IT Telecommunications Engineer will have hands-on experience supporting modern Voice over Internet Protocol (VoIP) technologies, Session Initiation Protocol (SIP) systems, telecommunications networks, and cloud communication platforms. Experience with Mitel MiCollab, Mitel Contact Center, Grandstream Analog Telephone Adapters (ATA), and Amazon Web Services (AWS) Connect is strongly preferred.
This is an excellent opportunity for an experienced IT Telecommunications Engineer who enjoys solving complex technical challenges, improving system performance, and delivering dependable communication solutions that support essential public services.
Key Responsibilities:
- Design, configure, and support enterprise telephony systems, including Mitel MiCollab, PBX environments, voicemail, call routing, and unified communications components.
- Administer and optimize Mitel Contact Center solutions, including queue management, IVR configuration, reporting, agent tools, and workflow customizations.
- Manage VoIP and SIP-based services, ensuring call quality, system stability, codec alignment, and secure signaling and media transport.
- Support cloud contact center technologies, including Amazon AWS Connect, integrations, call flows, and user provisioning.
- Install, configure, and maintain analog telephony integrations, including Grandstream ATA devices and legacy interfaces required for fax, paging, and specialty endpoints.
- Monitor and troubleshoot telecommunications performance, including call quality, endpoint issues, SIP trunking, SBC configurations, and network‑related voice disruptions.
- Participate in telecom lifecycle management, including system upgrades, vendor coordination, firmware updates, and technology modernization initiatives.
- Maintain documentation, including architecture diagrams, configuration standards, call flow mappings, and operational runbooks.
- Ensure compliance with security practices, voice network segmentation, encryption standards, and identity/access controls.
- Provide Tier II/Tier III support for telecom incidents, escalations, contact center issues, and urgent service needs.
Skills & Qualifications:
- Strong understanding of VoIP, SIP protocols, codecs, PBX architectures, and voice network fundamentals.
- Experience supporting Mitel MiCollab and Mitel Contact Center platforms.
- Hands-on expertise with AWS Connect configuration and operation preferred.
- Familiarity with Grandstream ATA devices and analog integrations.
- Ability to diagnose and resolve telecom issues across physical, network, and application layers.
- Experience with SBCs, SIP trunks, carrier services, and QoS configuration.
- Knowledge of network fundamentals including VLANs, routing, DHCP options, firewalls, and packet capture analysis.
- Strong documentation, analytical, and communication skills.
Soft Skills:
- Strong problem‑solving and diagnostic capability
- Excellent communication and customer service skills
- Ability to work independently and collaboratively
- High attention to detail and commitment to reliability
The City of Chesapeake offers an exceptional range of benefits. Please browse our Benefits Brochure, for a full list of benefits and employee perks.
Required Qualifications:
Vocational/Educational Requirement:
Requires any combination of education and experience equivalent to a bachelor’s degree in computer science, information systems, or a closely related field.
Experience:
In addition to satisfying the vocational/education standards, this class requires a minimum of two years of related, full-time equivalent experience.
Special Certifications and Licenses:
Requires a valid driver’s license with a driving record that complies with the City’s Driving Standards. CompTIA A+, Comp TIA Network+_, MCITP Exchange Server, and Microsoft Server 2008 Active Directory certifications preferred.
Special Requirements:
Employees may be expected to work hours in excess of their normally scheduled hours in response to short-term department needs and/or City-wide emergencies. Emergency operations support work and work locations may be outside of normal job duties.
Requires any combination of education and experience equivalent to a bachelor’s degree in computer science, information systems, or a closely related field.
Experience:
In addition to satisfying the vocational/education standards, this class requires a minimum of two years of related, full-time equivalent experience.
Special Certifications and Licenses:
Requires a valid driver’s license with a driving record that complies with the City’s Driving Standards. CompTIA A+, Comp TIA Network+_, MCITP Exchange Server, and Microsoft Server 2008 Active Directory certifications preferred.
Special Requirements:
Employees may be expected to work hours in excess of their normally scheduled hours in response to short-term department needs and/or City-wide emergencies. Emergency operations support work and work locations may be outside of normal job duties.
Preferred Qualifications:
- Mitel MiCollab / MiVoice Business certifications
- AWS Connect‑related credentials
- CompTIA Network+ or CCNA
- VoIP/SIP‑focused vendor certifications
Job Open Date: 09/10/2026
Job Close Date: 10/02/2026
Special Instructions to Applicants:
This position is eligible for a sign-on bonus. Apply NOW!
Candidates must be U.S. citizen, possess a U.S. Work Permit, or have Permanent Residency.
CJIS/PREA Disclaimer: This position will provide direct support to the City’s Public Safety departments and will have physical access to public safety buildings and/or access to confidential and sensitive public safety databases. As such, and in compliance with federal regulations and guidelines, City of Chesapeake Information Technology staff and contractors must receive a Criminal Justice Information Systems (CJIS) criminal background clearance and may require a Prison Rape Elimination Act (PREA) criminal background clearance prior to employment and annually thereafter while employed or under contract with the City of Chesapeake. Automatic disqualifiers related to the CJIS and PREA criminal background checks apply, including but not limited to, US Citizenship and/or minimum ten (10) years US Residency requirements.
Candidates must be U.S. citizen, possess a U.S. Work Permit, or have Permanent Residency.
CJIS/PREA Disclaimer: This position will provide direct support to the City’s Public Safety departments and will have physical access to public safety buildings and/or access to confidential and sensitive public safety databases. As such, and in compliance with federal regulations and guidelines, City of Chesapeake Information Technology staff and contractors must receive a Criminal Justice Information Systems (CJIS) criminal background clearance and may require a Prison Rape Elimination Act (PREA) criminal background clearance prior to employment and annually thereafter while employed or under contract with the City of Chesapeake. Automatic disqualifiers related to the CJIS and PREA criminal background checks apply, including but not limited to, US Citizenship and/or minimum ten (10) years US Residency requirements.
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Job Location
Chesapeake, Virginia, 23322, United States
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