INVESTIGATOR AND INCIDENT MANAGEMENT COORDINA in Delaware at Resources for Human Development

Pennsylvania / Regional
Full-Time
DailyPay Available

Are you passionate about protecting vulnerable individuals, ensuring accountability, and driving quality improvement? Do you have strong investigative skills and a commitment to ethical practice?

We're seeking a dedicated Investigator & Incident Coordinator to play a key role in promoting safety, compliance, and high-quality services across our programs. This position offers the opportunity to make a meaningful impact by helping ensure individuals receive the protection, support, and dignity they deserve.

If you're an organized professional who thrives on problem-solving, collaboration, and continuous improvement, we invite you to join our team.

Our organization is committed to providing person-centered services that empower individuals to live meaningful and independent lives. We foster a culture of respect, integrity, accountability, and inclusion.

As an Investigator & Incident Coordinator, you will help strengthen that commitment by ensuring incidents are investigated thoroughly, regulatory requirements are met, and opportunities for improvement are identified and addressed.

• Competitive Compensation
• DailyPay - Access Your Earned Wages Before Payday
• Medical, Dental & Vision Insurance
• 401(k) Retirement Plan
• Paid Time Off
• Employee Assistance Program
• Wellness Programs
• Employee Referral Bonuses
• Company-Paid Training

• Professional Development Opportunities
• Advanced Training in Investigation and Compliance
• Leadership Development Programs
• Opportunities for Career Advancement
• Ongoing Learning and Support
• Cross-Functional Collaboration Experience

• Help Protect Vulnerable Individuals
• Promote Safety and Accountability
• Improve Quality of Services
• Support Regulatory Compliance
• Contribute to Organizational Excellence

As an Investigator & Incident Coordinator, you will:

• Receive, review, and manage reportable incidents across assigned programs.
• Conduct thorough investigations in accordance with organizational policies, state regulations, and federal guidelines.
• Interview staff, individuals served, families, witnesses, and other stakeholders using trauma-informed practices.
• Prepare detailed, objective, and timely investigative reports and supporting documentation.
• Collaborate with program leadership, Human Resources, and other departments regarding investigation outcomes and corrective actions.
• Monitor incident trends, identify root causes, and recommend quality improvement initiatives.
• Participate in incident review committees and follow-up planning activities.
• Assist in developing and monitoring corrective action plans to ensure successful implementation.
• Serve as a subject matter expert on incident reporting systems, documentation standards, and regulatory requirements.
• Provide training and support to staff on incident management processes and best practices.
• Maintain professional relationships with regulatory agencies and external stakeholders.
• Travel to program locations as needed to conduct on-site investigations and reviews.
• Maintain strict confidentiality and uphold the highest ethical standards in all interactions.

You may be a great fit if you are:

✔ Analytical
✔ Detail-Oriented
✔ Ethical and Professional
✔ Calm Under Pressure
✔ Organized and Efficient
✔ Strong Communicator
✔ Solution-Focused
✔ Committed to Quality and Compliance

• High School Diploma or GED and extensive experience in incident management, investigations, behavioral health, or human services
• Valid driver's license with a clean driving record
• Ability to travel to assigned program locations
• Ability to pass all required background screenings
• Strong written and verbal communication skills
• Proficiency with Microsoft Office and electronic documentation systems

• Bachelor's degree in Human Services, Criminal Justice, Social Work, Psychology, or a related field
• Certified Investigator credential
• Minimum three years of investigative experience within Behavioral Health, Intellectual and Developmental Disabilities, or Human Services settings
• Experience with state incident management systems and regulatory reporting requirements
• Knowledge of incident management, compliance, quality assurance, and risk management practices

• Investigative Expertise
• Analytical Thinking
• Written and Oral Communication
• Confidentiality and Ethical Practice
• Crisis Response and De-escalation Skills
• Time Management and Organization
• Cultural Competency and Inclusion
• Attention to Detail
• Systems and Technology Proficiency
• Collaboration and Relationship Building

• Full-Time
• Monday through Friday schedule with flexibility as needed
• Travel to program sites required
• Occasional evening or weekend responsibilities may be required based on investigations and program needs

• Ability to sit, stand, walk, bend, stoop, twist, and climb stairs as needed
• Ability to reach, lift, and carry up to 50 pounds
• Ability to drive and travel between locations
• Ability to work in office, residential, and community-based environments
• Ability to perform essential job functions with or without reasonable accommodation

Some jobs investigate incidents. Others create safer environments and stronger organizations.

As an Investigator & Incident Coordinator, your work will help safeguard individuals, support program integrity, and promote positive outcomes across our services.

If you're ready to use your investigative skills to make a meaningful impact while building a rewarding career, we encourage you to apply today.

Join our team and help create a culture of safety, accountability, and excellence.

Our organization is part of the Inperium family of companies.

Employment for this position is administered through Apis Services, Inc.

We are an Equal Opportunity Employer committed to creating a diverse, inclusive, and welcoming workplace for all employees and applicants. All employment decisions are made without regard to legally protected status and in accordance with applicable federal, state, and local laws.