Healthcare - Bilingual Inbound Customer Support Specialist (English/Spanish) in Miami, Florida at PartnerHero

Role Details

Location: Remote - US: AZ, DE, FL, GA, ID, KS, MD, MI, NV, NC, SC, WA
Type of Support: Inbound and Outbound Calls
Contract Duration: Full-time
Training Schedule: 9:00 AM - 6:00 PM EST | Monday to Friday
Work Schedule: Open to shifting schedules (subject to business requirements).
Expected Start Date: November 12, 2026
Compensation: $18.45 per hour

About Us

Crescendo is the AI-native customer experience platform built to run a company’s entire CX operation in one connected system. We bring together customer support, workforce management, quality, and knowledge, with specialized AI agents doing the work and people guiding it.
Over the past year, AI-handled volume on our platform grew 600%. Brands like Grindr, Headspace, and Nothing Bundt Cakes trust Crescendo, and Newsweek recognized us as a 2026 AI Impact Awards winner.
Our mission is to deliver exceptional customer experiences that propel organizations, combining an AI-native CX platform with CX expertise to deepen trust and drive business impact. Join us and help shape what comes next.

The Role

As an Inbound Customer Support Specialist at Crescendo, you'll be on the front lines of helping our clients' customers. You'll help navigate them through account creation, and website navigation, as you assist with scheduling their first appointment with their provider. You’ll answer their questions, solve their problems, and make sure they have a great experience. You’ll be a key part of our team, providing excellent service and representing our clients positively. This role requires fluency in both English and Spanish

What You’ll Do:

• Answer inbound calls from customers and provide helpful support
• Listen to customers' needs and find solutions to their issues
• Provide accurate information about products or services
• Document customer interactions and issues in our systems
• Follow established processes and guidelines to ensure quality service
• Work as part of a team to achieve customer satisfaction goals
• Participate in training sessions to improve your skills and knowledge
• Stay up-to-date on product and service information
• Escalate complex issues to senior team members when needed
• Help create a positive experience for every customer
  

What We Expect From You:

• Have a strong desire to help customers and solve problems
• Language Requirement: This role requires fluency in both English and Spanish.
• Be reliable and ready to support customers during your scheduled hours
• Be a team player and work well with others
• Be able to learn and adapt to new information and processes quickly
• Have good communication skills, both written and verbal
• Be comfortable using computer systems and software
• Be flexible and willing to help out where needed
  

What You’ll Get In Return:

• Remote working arrangements
• Competitive base salary
• Generous paid time off
• Comprehensive benefits package including medical, dental, and vision options
• Competitive retirement benefits
• Access to free posture-based fitness workouts from home
• Training and professional development opportunities
• Be part of a people-first, values-driven organization
• Work with innovative global partners and diverse teams

Company Culture

Proudly certified as a Great Place to Work®, our culture combines an AI-first mindset with an environment where top talent thrives. Our core values define our operational standard and give us our edge. They set the bar for how we execute, innovate, and partner with the world's leading brands.

• Care for Others: Empathy drives high performance. When our teams and partners thrive, the operational mission succeeds.
• Embrace Growth: Curiosity fuels progress. Take calculated risks, sharpen your technical and operational edge, and push boundaries.
• Manifest Trust: Trust is our primary currency. Earn it through execution, protect it fiercely, and build seamless collaboration.
• Take Ownership: Act with extreme accountability and integrity. Decisive action drives lasting impact.
• Be Humble: Humility unlocks better ideas. Listen actively, elevate collective intelligence, and maintain a continuous learning mindset.

Crescendo is an equal-opportunity workplace. We champion diversity, inclusion, equity, and belonging as core pillars of how we operate. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other legally protected status. Qualified applicants with criminal histories will also be considered in a manner consistent with legal requirements.

We are committed to full inclusion. If you require reasonable accommodations to participate in the application or interview process, please contact us at careers@crescendo.ai.

Privacy Notice

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