Manager of Customer Success in United States at Jobgether
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Job Description
This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Manager of Customer Success in the United States.
This leadership role focuses on guiding a high-performing account management team dedicated to supporting small and medium-sized business clients across a wide range of digital marketing services, including SEO, PPC, web design, social media, reputation management, and content marketing. You will play a pivotal role in shaping client success strategies, driving retention, and identifying opportunities for account growth and expansion. In a fast-paced, performance-driven environment, you will foster collaboration, accountability, and continuous improvement within your team. The role combines people leadership with strategic client management and data-driven decision-making. You will work closely with cross-functional teams to ensure consistent service delivery and impactful client outcomes. This position is ideal for a results-oriented leader passionate about customer success, team development, and digital marketing excellence.
- Oversee client success strategies focused on retention, satisfaction, and account growth across SEO, PPC, website design, social media, and related services.
- Identify upsell and cross-sell opportunities while leveraging data insights to improve client performance and maximize revenue expansion.
- Collaborate with cross-functional teams to deliver tailored solutions and resolve complex client challenges effectively.
- Track KPIs, analyze performance metrics, and ensure accurate client records to support informed decision-making and continuous improvement.
- Foster strong client relationships and ensure consistent, high-quality communication and service delivery across the team.
- 2+ years of experience managing and developing customer success or account management teams in a performance-driven environment.
- 5+ years of experience in account management, client relationship management, or similar roles with measurable impact on revenue and retention.
- Solid understanding of digital marketing concepts such as SEO, PPC, social media, and content marketing (preferred but not required).
- Strong leadership, coaching, and communication skills with the ability to motivate teams and manage client relationships effectively.
- Experience using CRM platforms and productivity tools such as Microsoft or Google Workspace.
- Analytical mindset with the ability to interpret data, identify trends, and translate insights into actionable strategies.
- Competitive health coverage, including medical, dental, vision, life, and disability insurance, with HSA contribution options
- Paid time off including 15 PTO days annually, 6 paid holidays, and 4 floating holidays
- 401(k) retirement savings plan
- Inclusive parental leave policy
- Employee recognition and rewards program with weekly incentives and prizes
- Opportunity to work in a fast-growing, performance-oriented, and values-driven environment