Telecommunications Computer Network Support S in Herndon, Virginia at ATTAINX INC

Job Description: Telecommunications Computer Network Support Specialist, SME III

Location: Remote (U.S.) with occasional travel as required

Job Type: Full-Time

Reports To: Director, Telecommunication Practice

Security Clearance: Active Secret Clearance Required

Citizenship Requirement: U.S. Citizenship Required

AttainX is seeking a highly skilled Computer Network Support Specialist, SME III to support the Cybersecurity and Infrastructure Security Agency (CISA) Emergency Communications Division (ECD) Priority Services End-to-End Integration Support Program.

This position provides advanced technical support, telecommunications expertise, network engineering support, carrier integration assistance, and operational support for mission-critical National Security and Emergency Preparedness (NS/EP) communications services. The successful candidate will support telecommunications infrastructure, network operations, carrier coordination activities, testing, troubleshooting, and performance monitoring efforts that enable critical communications capabilities across federal, state, local, tribal, territorial, and private-sector stakeholders.

The ideal candidate possesses significant experience supporting telecommunications carriers, network infrastructure, carrier-grade services, and enterprise networking environments. This individual must be comfortable working with Government stakeholders, telecommunications service providers, and technical teams supporting highly available and resilient communications systems.

Qualifications:

Bachelor's degree from an accredited college or university in Computer Science, Information Technology, Network Engineering, Telecommunications, Cybersecurity, or a related field.Minimum seven (7) years of experience supporting telecommunications, carrier networks, telecommunications infrastructure, network operations, or enterprise networking environments.Experience supporting telecommunications carriers, service providers, wireless networks, wireline networks, or carrier-grade telecommunications infrastructure required.Experience supporting Federal Government, homeland security, defense, public safety, emergency communications, or critical infrastructure programs preferred.Knowledge of TCP/IP networking, routing, switching, wireless networking, telecommunications protocols, and network architecture principles.Experience with network monitoring, troubleshooting, performance analysis, incident management, and operational support activities.Familiarity with telecommunications technologies including VoIP, VoLTE, LTE, 5G, SD-WAN, cloud networking, and carrier transport networks preferred.Experience supporting telecommunications testing, validation, service activation, network integration, or operational readiness activities.Knowledge of network management tools, monitoring platforms, and performance reporting systems.Understanding of cybersecurity principles, network security best practices, and Zero Trust concepts preferred.Analytical, troubleshooting, and problem-solving skills.Excellent written and verbal communication skills.Ability to effectively collaborate with Government personnel, telecommunications carriers, vendors, and technical teams.Must have an active/current Secret Security Clearance.Relevant certifications such as Security+, Network+, CCNA, CCNP, JNCIA, or equivalent are preferred.

Key Responsibilities:

Provide advanced technical support for telecommunications and network operations supporting Priority Services program activities.Monitor network performance, telecommunications service availability, and operational metrics to identify trends and potential service issues.Analyze network and telecommunications performance data and provide recommendations to improve service reliability, resiliency, and operational effectiveness.Support telecommunications carrier integration, coordination, and operational support activities.Troubleshoot network and telecommunications issues and participate in root cause analysis and corrective action efforts.Support testing, validation, and operational readiness activities for telecommunications services, network infrastructure, and carrier-supported solutions.Assist with network upgrades, service enhancements, technology refresh initiatives, and modernization efforts.Support implementation and maintenance of network monitoring, reporting, and performance management capabilities.Maintain technical documentation, network diagrams, standard operating procedures, and operational reports.Support incident management, outage investigations, and service restoration activities as required.Participate in technical reviews, engineering discussions, working groups, and program meetings.Coordinate activities with Government stakeholders, telecommunications carriers, service providers, vendors, and technical teams.Support compliance with security, operational, and contractual requirements.Provide technical recommendations and subject matter expertise supporting program objectives and customer requirements.Perform additional duties and special projects as assigned.

Work Environment:

Position is primarily remote with occasional travel required to customer locations, meetings, testing events, and program reviews.May require participation in after-hours operational activities, testing events, or incident response efforts.Ability to support mission-critical telecommunications environments in a dynamic and fast-paced setting.

About Us:

For more than 14 years, AttainX has delivered innovative technologies, software products, project and program management oversight, and professional services supporting Federal Government customers.

AttainX is dedicated to quality and best practices for the services we provide. We understand our people are the key ingredient to ensuring our customers' missions and goals are met with excellence.

Benefits:

Competitive compensation and benefits package including paid vacation, paid holidays and sick leave; medical, dental, and vision benefits; Health Savings Account (HSA) and Flexible Spending Account (FSA); 401(k) with company match; professional development opportunities; tuition assistance; certification reimbursement; and company-paid short-term and long-term disability benefits.

EEO Commitment:

AttainX is an Equal Opportunity Employer committed to providing equal employment opportunities to all qualified applicants and employees without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

Accommodations:

Individuals with a disability who would like to request a reasonable accommodation may contact Human Resources regarding the specific assistance needed.

Physical Demands:

Sitting and working on a computer for extended periods of time; effective communication by telephone, email, virtual meetings, and in person; standing, walking, and sitting; handling and feeling objects or controls; reaching; talking and hearing; lifting and/or moving up to 10 pounds; and specific vision abilities including close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust and focus.