Bilingual Customer Support Representative in Canada Creek, Nova Scotia at Jobgether

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Bilingual Customer Support Representative in Canada.

In this role, you will be the first point of contact for customers across Canada, delivering high-quality support in both French and English through phone, email, and chat. You will play a key role in ensuring a smooth and positive customer experience by resolving inquiries efficiently and accurately. Working in a fast-paced, high-volume environment, you will balance multiple requests while maintaining strong attention to detail and professionalism. The position requires close collaboration with internal teams to resolve escalations and ensure consistent service quality. You will also contribute to improving customer satisfaction by following processes, documenting interactions, and meeting performance targets. This is a remote-friendly role offering the opportunity to support diverse users while strengthening your customer service expertise.

• Manage a high volume of inbound customer interactions across phone, email, and live chat, ensuring timely, accurate, and professional responses in both French and English.
• Support customers and members by resolving inquiries, researching account information, and ensuring compliance with internal policies and procedures.
• Accurately document all customer interactions in internal systems to maintain clear and reliable records for follow-up and reporting.
• Meet or exceed key performance indicators such as response time, quality standards, and handle time in a fast-paced environment.
• Collaborate with internal teams to resolve complex or escalated issues and ensure a seamless customer experience.
• Maintain high service standards while adapting to shifting priorities and managing multiple tasks simultaneously.

• Bilingual fluency in French (Quebecois) and English, both written and verbal, with the ability to support customers across Canada effectively.
• 1–2 years of customer service experience preferred, ideally in a high-volume or contact center environment.
• Strong communication and interpersonal skills with the ability to handle sensitive or difficult conversations professionally.
• Excellent attention to detail, organization, and problem-solving abilities.
• Ability to multitask and remain effective in a fast-paced, performance-driven environment.
• Proficiency with Microsoft Office tools and comfort learning new systems quickly.
• Ability to work flexible shifts, including evenings, weekends, or holidays as required.
• Reliable home office setup with stable internet connection and dedicated workspace.

• Flexible time off policy supporting work-life balance
• Medical, dental, and vision coverage
• Parental and family leave, including support for growing families and pet care
• Quarterly wellness reimbursement to support your personal health journey
• Employee assistance program for mental health and wellbeing support
• Paid “Days of Disconnect” to encourage rest and global team wellbeing
• Calm App subscription for relaxation and mindfulness support
• Remote-friendly work environment with flexibility depending on role requirements
• Inclusive and people-focused culture emphasizing growth, teamwork, and belonging