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Senior Solution Architect-ServiceNow Service Portal in Canada Creek, Nova Scotia at Jobgether

NewJob Function: Information Technology
Jobgether
Canada Creek, Nova Scotia, B0P 1V0, Canada
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Job Description

Senior Solution Architect-ServiceNow Service Portal

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior Solution Architect – ServiceNow Service Portal in Canada.

This role is focused on designing and delivering modern, high-performing digital experiences on the ServiceNow platform, with a strong emphasis on Service Portal development. You will shape how employees and end users interact with enterprise services by building intuitive, scalable, and responsive applications. Acting as both a technical architect and trusted advisor, you will translate complex business needs into elegant front-end and platform solutions. The position involves close collaboration with clients, delivery teams, and integration specialists to ensure end-to-end solution success. You will play a key role in defining architecture standards and elevating user experience quality across implementations. This is an opportunity to influence enterprise transformation through innovative ServiceNow solutions and next-generation digital workflows.

Accountabilities:
  • Design and deliver ServiceNow Service Portal solutions, including responsive web and mobile interfaces using HTML, CSS, JavaScript, AngularJS, Bootstrap, and related technologies.
  • Lead end-to-end solution architecture activities including design, development, debugging, testing, documentation, and optimization of ServiceNow applications.
  • Conduct requirements gathering workshops and translate business needs into technical specifications, use cases, and functional designs.
  • Architect and implement ServiceNow solutions across core modules such as Incident, Problem, Change, Knowledge, and Service Catalog.
  • Develop and maintain integrations using REST, SOAP, MID Servers, and other third-party systems.
  • Create and manage script-based configurations including business rules, UI policies, ACLs, client scripts, and workflow logic.
  • Provide technical leadership in pre-sales activities, including proposals, statements of work, and solution guidance.
  • Collaborate with integration teams to design scalable Service Portal and platform integration strategies.
  • Ensure adherence to ITIL-based processes and support continuous improvement of service delivery models.
  • Guide development planning and ensure alignment between architecture, performance, and evolving business requirements.
Requirements:
  • 5+ years of experience working with the ServiceNow platform, including deep expertise in ServiceNow architecture and Service Portal.
  • Strong background in software or application development within SaaS, PaaS, or enterprise environments.
  • Hands-on experience with ServiceNow Service Portal technologies (HTML, CSS, AngularJS, SASS, Bootstrap).
  • Proven experience with ServiceNow scoped applications and platform customization.
  • Strong knowledge of REST/SOAP APIs, integrations, and distributed system architecture.
  • Solid understanding of relational and object-oriented database design principles.
  • Experience with ITIL V3 processes and their practical implementation in enterprise environments.
  • Strong ability to gather requirements, lead workshops, and communicate with technical and non-technical stakeholders.
  • Familiarity with UI/UX principles and building scalable, high-performance user interfaces.
  • ServiceNow certifications (CSA, CAD, CIS in multiple modules) or equivalent practical experience.
  • Strong problem-solving mindset with a passion for engineering excellence and modern digital experiences.
  • Bachelor’s degree in Computer Science, Information Systems, or equivalent practical experience.
Benefits:
  • Competitive compensation aligned with experience and expertise.
  • Remote-friendly work model within Canada.
  • Opportunity to work on large-scale ServiceNow transformation projects across multiple industries.
  • Strong focus on professional development and continuous learning, including certification support.
  • Inclusive and collaborative work culture that values diversity, creativity, and innovation.
  • Exposure to cutting-edge ServiceNow implementations and enterprise-scale digital workflows.
  • Opportunities to contribute to solution strategy, architecture design, and client-facing engagements.
  • Supportive environment promoting work-life balance and flexibility.
  • Chance to work with highly certified experts and a global ServiceNow partner ecosystem.
How Jobgether works:
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
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Job Location

Canada Creek, Nova Scotia, B0P 1V0, Canada

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