Electronic Health Information Management (eHIM) Specialist III in Denver, Colorado at National Jewish Health

Position Summary
Performs specialized health information activities necessary to organize, maintain and use of electronic and paper patient health records. Performs physician and clinician support, electronic health record analysis and closed medical record reviews in accordance with State, Federal and Regulatory compliance requirements. Maintains patient portal proxy processing and patient correspondence distribution activities within confidentiality and release of information policy and procedures requirements.

Essential Duties

1. Chart Completion: Analyze and re-analyze the electronic health record for completeness and accurately assigns deficiencies in accordance with departmental policies and procedures, medical staff bylaws and rules and regulations. Identify issues and errors with scanned documents and information contained in eSummit; notifies the Community Connect Partner’s Data Integrity to correct. Monitors provider rejection queue and reassigns deficiencies to the appropriate provider or clinician. Advises provider/clinician on documentation completion requirements and assist them as necessary to expedite incomplete document processing. Updates deficiencies in eSummit. Monitor the completion of operative reports (and H&Ps if applicable) and contact physicians to dictate to maintain compliance. Troubleshoots equipment and application issues to support provider/clinician document completion activities.
2. Physician Liaison (provider notification and reporting): Monitor and maintain an effective system of identifying/notifying staff of incomplete medical records. Produce/monitor incomplete/delinquent/suspension lists. Reports to the eHIM Director regularly on current provider/clinician delinquency rates and actions taken to reduce incomplete record percentages. Assist providers in chart completion by having complete knowledge of electronic health record systems. Prepare weekly incomplete chart report; assist with chart delinquency audits as necessary. Contacts providers routinely who will be going on suspension. Creates and sends delinquent document notifications to providers’ in baskets as needed based on current delinquent record status. Identifies situations of potential concern and acts appropriately to resolve provider complaint.
3. Audit/Reviews: Performs quantitative closed medical record review audit activities on behalf of the HIM/UM Committee. Records and tabulates findings for report out. Creates and distributes provider and clinician education as documentation opportunities are identified. Tabulates open medical record review findings received from inpatient and MIDC units. Creates and distributes provider and clinician education on all findings identified. Ensures escalation to applicable Leadership on an as needed basis. Maintains comprehensive knowledge of Joint Commission and CMS medical record standards.
4. Troubleshooting: Ability to assist providers on how to edit transcription and medical record completion. Acts as liaison for providers when transcribed reports do not transfer from the offsite transcription service to electronic medical record systems so that they will be available to caregivers for patient care in a timely manner. Maintains various transcription errors queues with accuracy and timeliness. Validates that all documentation crosses interfaces on a daily basis. Ensures providers have the appropriate level of access to dictate and dictation instructions are provided as needed. Coordinates with IT&S as needed.
5. Maintain ability to cross cover for reception and release of information. Work with other departments to resolve intradepartmental issues. Support department activities such as answering the phone and providing customer service. Participate in department quality improvement projects. Adheres to defined quality competencies per policy. Meets and maintains productivity standards for competencies.
6. Legal Medical Record: Ensure compliance with applicable regulatory guidelines and requirements including but not limited to the Joint Commission and Health Insurance Portability and Accountability Act (HIPAA). Serve as a resource to other HealthCare workers concerning HIM regulations and requirements.
7. General Duties: Is able to perform all subordinate level competencies. Assist in new employee and HIM student orientation and training activities on an as-needed basis. Assist internal and external customers. Participate in problem-solving, be empowered to expedite decisions, explore and recommend options and follow-up on outstanding issues related to their work. Collaborate with HIM Leadership to identify, drive quality and performance improvement initiatives. Establish a positive and collaborative work environment for staff and others needing HIM assistance.
8. Reports to the NJH Medical Director, NJH Medical Staff Manager and Clinical Department Heads of physicians who have not met Joint Commission Standards on a monthly basis through HIM Procedure. Escalates documentation trends to the appropriate channels to increase awareness or compliance.
9. Works closely with physicians and others to maintain the quality of the electronic medical record, including transcribed, typed, structured notes and other documentation methodologies.
10. Partners with the Radiology department for various patient distribution requests. Ensures that all distributions are completed accurately and timely.
11. Maintains all incoming messages for provider support in a timely manner. Ensures troubleshooting needs are reviewed and assessed for IT&S support needs. Submits relative IT&S tickets in a timely manner. Upon resolution communicates back to the provider as needed to ensure all education or loop closure is completed.
12. Maintains the patient portal proxy process to ensure that all access granted is executed in accordance with guidelines/requirements related to patient confidentiality and release of information according to established policy and procedures.

Other Duties

1. May perform other duties as assigned to support business needs.

Competencies

1. Accountability: Accepts full responsibility for self and contribution as a team member; displays honesty and truthfulness; confronts problems quickly; displays a strong commitment to organizational success and inspires others to commit to goals; demonstrates a commitment to National Jewish Health.
2. Adaptability: Maintain a perspective that is ready to change if needed for the common good of the work goals, including adjusting to new work structures and technologies, processes, job requirements, or cultures. Able to do other department job duties as needed or requested and willing to learn those functions.
3. Collaboration/Teamwork: Mindful of the common goals of the team and National Jewish Health in regard to applying skill and knowledge to create a team that is friendly and cooperative. Helping each other achieve desired goals.
4. Customer Focus: Apply skill and knowledge to create satisfaction for physicians and others on an ongoing basis without being reactive but proactive to solve challenges.
5. Initiative: Taking prompt action to accomplish objectives; taking action to achieve goals beyond what is required; being proactive.

Supervisory or Managerial Responsibility
None

Travel
None

Core Values

1. Be available to work as scheduled and report to work on time.
2. Be willing to accept supervision and work well with others.
3. Be well groomed, appropriately for your role and wear ID Badge visibly.
4. Be in compliance with all departmental and institutional policies, the Employee Handbook, Code of Conduct and completes NetLearning by due date annually.
5. Promotes a workplace culture based on mutual respect and merit, where all individuals are treated fairly and provided with equal opportunity to contribute to the mission and goals of the institution.
6. Adheres to safe working practices and at all times follows all institutional and departmental safety policies and procedures.
7. Wears appropriate PPE as outlined by the infection control policies and procedures.
8. Demonstrates compliance with all state, federal and all other regulatory agency requirements.

Minimum Qualifications

1. Education: High school diploma or equivalent required.
2. Work Experience: 2 years of experience in medical records required. Prior experience in medical record analysis preferred. Previously working with physicians preferred.
3. Special Training, Certification or Licensure: Proficiency in Microsoft Word and Excel preferred. AHIMA-credentialed applicants (RHIA or RHIT credential) preferred

Salary Range: $22.76 - $30.10

Benefits
At National Jewish Health, we recognize that our outstanding faculty and staff are the essence of our organization. For every aspect of health care, our employees are our greatest asset. With that in mind, we have designed a valuable, comprehensive benefits package to meet the needs of our employees and their families.

• Comprehensive Medical Coverage: Multiple Cigna health plans for Colorado, regional office and remote employees. Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA) available to pair with some plans.
• Paid Time Off: Generous PTO accruals to use for vacation and sick days, and six paid holidays, all compliant with Colorado state sick leave regulations.
• Dental & Vision Plans: Coverage effective the first of the month after hire.
• Retirement Savings: 403(b) plan with employer contributions after two years.
• Wellness Incentives: Earn up to $200 annually for preventive health activities.
• Tuition Reimbursement: Up to $5,250 annually for full-time and part-time employees.
• Child Care Assistance: Childcare Flex Spending Account (FSA) with annual employer contribution.
• Loan Forgiveness: Public Service Loan Forgiveness (PSLF) eligible employer.
• Disability & Life Insurance: Employer-paid plans and optional buy-up choices.
• Voluntary Benefits: Full suite of coverage options such as Accident, Hospital Indemnity and Legal Plan
• Exclusive Discounts: Savings on local services, insurance, and RTD bus passes.