Customer Success Support in United States at Jobgether

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Success Support based in the United States.

This role sits at the intersection of customer support and product operations, ensuring users have a seamless experience with a technical software platform used in the clean energy space. You will act as a key point of contact for clients, helping them resolve issues quickly while maintaining a high standard of communication and responsiveness. The position involves working closely with internal teams to monitor workflows, improve operational efficiency, and support ongoing design processes. You will play an essential role in maintaining smooth day-to-day operations across customer channels such as chat and email. This is a highly collaborative, fast-moving environment where problem-solving and customer empathy are critical. The role is ideal for someone who enjoys structure, accountability, and continuous improvement while contributing to impactful sustainability-focused work.

• Provide day-to-day customer support via chat and email, ensuring timely and professional responses to client inquiries.
• Monitor and review the design queue daily to ensure workflow efficiency and accurate processing.
• Troubleshoot customer issues while coordinating with internal teams to resolve technical or operational challenges.
• Maintain clear and consistent communication with clients throughout issue resolution and support processes.
• Collaborate with colleagues to improve support workflows, documentation, and customer experience.
• Support ongoing Customer Success initiatives to enhance user satisfaction and platform usability.

• Based in MST or PST time zones and available to work 2–6pm PST, Monday through Friday.
• Prior exposure to solar design, installation, roofing, or construction is strongly preferred.
• Experience in customer support, customer success, or a client-facing role in a technical environment.
• Strong written and verbal communication skills with the ability to explain issues clearly and calmly.
• Ability to multitask and manage multiple customer requests in a fast-paced environment.
• Self-starter mindset with resilience, accountability, and a proactive approach to problem-solving.
• Comfortable working in a remote, distributed team environment.

• Hourly compensation of $20 per hour, paid semi-monthly.
• 100% remote work flexibility.
• Opportunity to work in the clean energy and solar technology space.
• Collaborative, people-first team culture focused on support and teamwork.
• Exposure to innovative software tools used in real-world energy project workflows.
• Stable part-time schedule aligned with PST working hours.