Customer Xperience Manager in United States at Jobgether

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Xperience Manager based in the United States.

This is a customer-facing, strategic role focused on driving long-term success and value realization for enterprise clients across complex technology environments. You will act as a trusted advisor, guiding customers through onboarding, adoption, expansion, and renewal across enterprise software agreements. The role sits at the intersection of customer success, technical consulting, and account management, requiring both business acumen and technical fluency. You will partner closely with sales, engineering, and internal delivery teams to ensure seamless execution and a consistent customer experience. This position is highly relationship-driven, with a strong emphasis on proactive engagement, problem-solving, and lifecycle management. You will play a key role in identifying growth opportunities while ensuring customers fully leverage the value of their technology investments. The environment is fast-paced, collaborative, and centered on measurable customer outcomes.

• Serve as the primary customer success and technical advisor, guiding enterprise customers through adoption, optimization, expansion, and renewal cycles.
• Lead onboarding and lifecycle management for enterprise software agreements, ensuring proper setup, configuration, and value realization.
• Partner with customers to understand their IT environments and business needs, translating them into actionable success and adoption plans.
• Act as the central coordination point between customers and internal teams, ensuring alignment, communication, and timely resolution of issues.
• Monitor customer health, adoption metrics, and usage trends to proactively identify risks, gaps, and expansion opportunities.
• Collaborate closely with sales, engineering, and partner teams to drive product adoption and maximize customer outcomes.
• Provide subject matter expertise on licensing models, software lifecycle management, and enterprise technology solutions.
• Lead issue resolution efforts and ensure timely escalation and resolution of customer-impacting challenges.
• Support strategic planning conversations with customers, including renewals, expansions, and long-term roadmap alignment.
• Maintain strong documentation and account planning materials to ensure consistent execution across customer engagements.

• 5+ years of experience in customer success, technical account management, presales, or customer experience roles in enterprise IT environments.
• Strong understanding of enterprise software ecosystems, including networking, security, collaboration, or data center technologies.
• Experience managing full customer lifecycles from onboarding through renewal and expansion.
• Solid understanding of licensing models, enterprise software agreements, and lifecycle management concepts.
• Strong technical aptitude with the ability to translate complex solutions into clear customer guidance.
• Excellent communication, presentation, and stakeholder management skills across technical and executive audiences.
• Strong problem-solving skills with a proactive, solution-oriented mindset.
• Ability to manage multiple accounts, priorities, and stakeholders in a fast-paced environment.
• Experience working cross-functionally with sales, engineering, and operations teams.
• Highly organized, detail-oriented, and capable of driving initiatives independently.
• Willingness to travel approximately 25% as required for customer engagement.

• Competitive base salary range of $120,000–$140,000 USD, plus performance-based MBO bonus.
• Fully remote work arrangement with flexibility and autonomy.
• Comprehensive health, dental, and vision insurance coverage.
• 401(k) retirement savings plan.
• Paid time off and additional wellness and leave benefits.
• Opportunity to work closely with enterprise customers on high-impact transformation initiatives.
• Exposure to leading enterprise technologies and large-scale IT environments.
• Strong cross-functional collaboration with engineering, sales, and product teams.
• Career growth opportunities in customer success and strategic account leadership.
• Travel opportunities (~25%) for customer engagement and collaboration.