Sales Operations Support Representative in United States at Jobgether
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Job Description
This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Sales Operations Support Representative in the United States.
This role is an excellent opportunity for a detail-oriented and customer-focused professional to support daily insurance operations in a fast-paced remote environment. You will serve as a key point of contact for agents and internal teams, helping resolve operational issues, process policy-related requests, and ensure compliance with industry standards and procedures. The position combines administrative precision, communication, and problem-solving while offering the chance to collaborate across departments and contribute to a service-driven culture. Ideal candidates are highly organized, adaptable, and comfortable handling multiple tasks simultaneously while maintaining accuracy and professionalism. This opportunity is well suited for individuals who enjoy operational support roles and are motivated by delivering excellent customer experiences. You will join a collaborative and growth-oriented environment that values reliability, teamwork, and continuous improvement.
- Respond to agent inquiries through phone, email, chat, and task management systems with professionalism and efficiency.
- Create and process new and renewal insurance invoices while ensuring accuracy and timely completion.
- Obtain, organize, and manage documentation required by carriers and state regulations.
- Issue notices of cancellation and non-renewal in accordance with applicable guidelines and compliance standards.
- Investigate and resolve agency discrepancies, operational issues, and processing errors.
- Review documentation and policy information to ensure compliance with company procedures and regulatory requirements.
- Maintain confidentiality and handle sensitive information with discretion and professionalism.
- Collaborate closely with internal departments, carriers, and agents to support operational needs and problem resolution.
- Follow established standard operating procedures while contributing feedback for process improvements.
- Participate in cross-training initiatives to support team flexibility and operational efficiency.
- High school diploma or equivalent required.
- Previous experience in customer service, operations support, or a related administrative field preferred.
- Strong proficiency with Microsoft Office applications including Excel, Word, and Outlook.
- Ability to learn and navigate multiple computer systems and operational platforms efficiently.
- Excellent written and verbal communication skills.
- Strong organizational skills with exceptional attention to detail and time management abilities.
- Ability to work independently as well as collaboratively within a team-oriented environment.
- Comfortable managing confidential information responsibly and professionally.
- Flexible and adaptable approach to changing priorities and workloads.
- Typing speed of 50+ words per minute preferred.
- Associate degree, insurance industry knowledge, or General Lines Agent License considered a plus.
- Competitive hourly compensation ranging from $19.00 to $23.00 per hour.
- Comprehensive medical, dental, vision, life, and disability insurance coverage.
- 401(k) retirement savings plan and Employee Stock Purchase Program (ESPP).
- Tuition reimbursement and student loan assistance programs.
- Paid time off and company holidays.
- Free mental health support and wellness advocacy services.
- Employee discounts through preferred partner programs.
- Remote work flexibility within the United States.
- Inclusive and collaborative company culture focused on growth and development.
- Opportunities for training, cross-functional collaboration, and career advancement.