Help Desk Technician in AMERICAN FORK, Utah at Thrive Foods
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Job Description
Job Title: Help Desk Technician
Department: Information and Technology (IT)
Reports To: IT Manager
The Helpdesk Technician supports the company with a wide range of IT tasks, questions, and projects. Responsibilities include troubleshooting and setting up hardware such as desktops, laptops, printers, and peripherals, as well as supporting software needs such as email, updates, account creation, and antivirus. The technician uses the company’s ticketing system to track support requests and time spent on tasks. This role also includes creating new procedures and maintaining existing documentation related to the position.
Essential Functions Include:- Resolve technical issues for end users on Windows and macOS systems
- Troubleshoot basic network and connectivity problems
- Set up and provision new IT equipment, including laptops, monitors, and peripherals
- Support the ongoing documentation and improvement of systems and processes
- Manage IT assets by tracking new inventory and service or repair activity
- Train end users on the proper use of technology and software
- Assist with phone system management
- Maintain a clean and organized work environment
- Support the IT Manager with additional projects as needed
This is an hourly position that typically follows a Monday through Friday schedule from 8:00 a.m. to 5:00 p.m. Occasional overtime may be required, based on business needs.