Liveops PH - InRide Support Specialist (Remote) in at Liveops Philippines

Liveops PH - InRide Support Specialist (Remote)

Liveops is seeking empathetic and performancedriven InRide Support Specialists to join our Safe Ride Support team. In this role, you will ensure every ride is completed safely and smoothly while representing partner brands with care, confidence, and professionalism.

Agents will provide realtime support, uphold safety protocols, and document actions accurately. Our client is a technology company dedicated to solving transportation challenges with a focus on safety, equity, and careconnecting riders in need of extra support to highlyvetted caregivers on wheels.

Responsibilities:

• Handle a high volume of calls/SMS/chat related to live rides (technical questions, general support, and occasionally emergencies)
• Troubleshoot questions about our apps (Consumer & Driver) and website
• Maintain strict adherence to company policies and processes
• Be able to recognize and resolve problems before they arise
• Assist new CareDrivers with navigating the app and our platform to ensure their success
• Multitask with several apps and software programs to handle daily tasks
• Recognize and report to leadership trends in issues and complaints

Requirements:

Youre passionate about delivering amazing customer experiences and are a natural problem solver. With

the following skills, youll make a tangible and immediate impact:

• Excellent communication and interpersonal skills with a strong understanding of the importance of timely and relevant updates
• Maintain safety as a constant north star and exude calm under pressure
• Thrive in ambiguous situations with the ability to stay organized and focused
• Critical thinker, comfortable with owning your decisions
• Open to feedback and a desire to excel in a fast-paced environment
• Ability to quickly navigate between multiple responsibilities while maintaining composure

Compensation:

$5 USD per hour (productive work hours only)

Please note: Training and certification are unpaid

Service Description and Program Metrics:

• Self-Schedule in 30-minute blocks or commits
• Maintain performance metrics as shared by the client
• Agents must maintain a minimum commitment of thirty (30) hours per week.
• Hours of Operation: TuesdaySaturday PH time

Technology Needed for Success:

Please review the complete list of requirements for this opportunity:

• Screen Resolution: 1920 x 1080 or higher
• CPU: Minimum Intel Core i3 or equivalent
• Windows 11
• Dual Monitors Required
• Wired Internet (Wi-fi is not acceptable)
  • Internet Download Speed: Minimum 20 Mbps or faster
  • Internet Upload Speed: Minimum 5.0 Mbps or faster

Note: Chromebooks, Macs, and tablets are not compatible with Liveops systems.

Why Partner with Liveops?

• Flexible, self-scheduled work
• Remote opportunityAccess to innovative technology and client programs
• Build your own business while delivering exceptional customer experiences