Client Relations Specialist in Hampton, Virginia at Harrison & Lear Inc

Company Description

Harrison & Lear Community Management is a professional property and community management company serving residential and mixed-use communities in Hampton, VA and surrounding areas. The organization focuses on delivering reliable, responsive service to property owners, residents, and association boards. Team members collaborate closely with clients to maintain well-managed communities, support long-term asset value, and ensure positive living experiences. The company values integrity, clear communication, and strong client relationships, creating a supportive environment for individuals who are committed to service excellence.

Role Description

The Client Relations Specialist is a full-time, on-site role based in Hampton, VA. This position is responsible for serving as a primary point of contact for homeowners, residents, and association boards, responding to inquiries, resolving concerns, and ensuring a professional, timely follow-up. Day-to-day tasks include managing phone, email, and in-person communications, documenting interactions, coordinating with internal teams to address service requests, and supporting community events or meetings as needed. The role also involves monitoring client satisfaction, escalating complex issues appropriately, and maintaining accurate records in company systems. The Client Relations Specialist collaborates closely with property managers and administrative staff to ensure consistent, high-quality service and a positive client experience.

Qualifications

• Candidates should possess strong Interpersonal Skills and Client Relations abilities to build trust and maintain long-term relationships with clients and residents.
• Candidates should possess proven Customer Support and Customer Satisfaction skills to handle inquiries, resolve issues, and improve overall service quality.
• Candidates should possess clear, professional Communication skills, including active listening and concise verbal and written communication.
• Candidates should possess basic proficiency with office software and customer management systems, with strong organizational and time-management skills.
• Candidates should possess attention to detail, problem-solving abilities, and the capacity to work collaboratively in a fast-paced, client-focused environment.
• Previous experience in property management, community association management, or customer service is beneficial; a high school diploma or equivalent is required, and additional education in business or communications is an advantage.